troubleshooting Question

Office 2003 documents take long to open when double-clicked

Avatar of bscny
bscnyFlag for United States of America asked on
Microsoft OfficeMicrosoft ExcelMicrosoft Word
6 Comments1 Solution274 ViewsLast Modified:
Hello experts,

I seem to be having problems with 2 users out of the 25 users in a network.    Whenever they try to open Office documents (doesn't matter whether it's Excel, PowerPoint or Word), they get an hourglass and it takes generally around a minute before anything is opened.   This generally happens when they double-click on the document directly on the hard drive or on the network share.   This can also happen as an attachment in their email (Outlook 2003 is the email program).

However, the delays in opening the document does NOT happen when they open them directly from within the respective application (i.e. File > Open > document).

I've been looking around for various solutions to my scenario but have not come across any that have helped.   I've also disabled real-time AV/spyware programs to no avail.   The odd thing is that it's only happening to two users.   Only other thing I can add is that all users are in a roaming profile environment.  
Steps that I've done to troubleshoot:
     Rebuilt the affected user's local and roaming profile just to try to fix it.
     Ran Detect and Repair on Office 2003 applications.
     Uninstalled and reinstalled Office 2003.
     Tried logging in on a good machine and it seems that their profile somewhat affects the speed of opening too.  It doesn't take a minute, but it's still noticably slower compared to another user on the same machine.
     
That's all I can think of for now and this is really baffling.  Any insight would be appreciated, as always. :)

Thanks!
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 6 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros