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Exchange Exmerge PST missing attachments

I am using Exmerge to extract email from an Exchange 2007 SP 1 server using a date range (i.e. - last half of 2007) and store it in a PST file.
The version of Exmerge is v6.5.7529.0

The problem is that while Exmerge reports everything completed successfully, the resulting PST file is missing all the attachment data. When I open the PST, the attachment links exist in some of the emails but the attachment does not exist.

I've attached a log file from exmerge.

****************************************************************
Microsoft Exchange Mailbox Merge Program, v6.5.7529.0
Start Logging:May 26, 2008   14:23:02
****************************************************************
[14:23:02] Logging Level: None
[14:23:02] Reading settings from file 'C:\Program Files\Exchsrvr\bin\EXMERGE.INI'.
[14:23:03] Error 8007203a opening an LDAP connection. ('LDAP://EXCH_SVR/rootDSE')  (CADRoutines::GetNamingContextData)
[14:23:03] Accessing Domain Controller 'DC_NAME'
[14:23:03] 'EXCH_SVR' is running Exchange Server 2000 or later
[14:23:03] Source server read from settings file is 'EXCH_SVR'.
[14:23:03] Reading list of subjects for messages to be selected from file ''
[14:23:03] Reading list of attachment names for messages to be selected from file ''
[14:23:03] List of folders specified in INI file '\Calendar;\Contacts;\Journal;\Notes;\Tasks;'.
[14:23:03] List of folders to be ignored has been read. 5 folders in the list.
[14:23:03] Program will also ignore sub folders of selected folders.
[14:23:03] Current machine locale ID is 0x409
[14:23:03] Operating System Version 5.1 (Build 2600)
[14:23:35] Error 8007203a opening an LDAP connection. ('LDAP://EXCH_SVR/rootDSE')  (CADRoutines::GetNamingContextData)
[14:23:35] Accessing Domain Controller 'DC_NAME'
[14:23:35] 'EXCH_SVR' is running Exchange Server 2000 or later
[14:23:41] Mailbox '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=SystemMailbox{2B44167E-F745-484F-86D9-EA04E23107AB}' will be ignored as its DN contains strings in the ignore list
[14:23:41] Found 11 mailbox(es) homed on database 'MANAGERS - STORAGE GROUP/MANAGERS'.
[14:23:41] Ignored 1 mailbox(es) homed on database 'MANAGERS - STORAGE GROUP/MANAGERS'.
[14:23:41] Found 11 mailbox(es) homed on the specified databases.
[14:23:41] Ignored 1 mailbox(es) homed on the specified databases.
[14:24:32] Program settings successfully saved.
[14:24:33] Using attribute 'PR_MESSAGE_DELIVERY_TIME' for date operations.
[14:24:33] Only copying messages created between 04/01/2007   00:00:00, and 12/31/2007   18:13:00.
[14:24:33] Copying data to target store. The program will copy all messages from the source store to the target store, without checking whether the messages already exist in the target store.
[14:24:33] Associated folder data will NOT be copied to the target store.
[14:24:33] Using 'English (US)' (0x409) as the default locale (Code page 1252)
[14:24:33] All mailboxes will be processed, regardless of locale
[14:24:33] Using default locale for all mailboxes
[14:24:33] Initializing worker thread (Thread0)
[14:24:33] Copying data from mailbox 'user_name' ('user_name') on Server 'EXCH_SVR' to file 'K:\user_name.PST'.
[14:27:14] Number of messages processed for mailbox 'user_name': 6839
[14:27:14] Number of folders processed for mailbox 'user_name': 15
[14:27:14] Successfully completed copying mailbox 'user_name' to file 'K:\user_name.PST'.
[14:27:14] Number of items copied from the source store for all mailboxes processed: 6839
[14:27:14] Total number of folders processed in the source store: 15
[14:27:14] 1 mailboxes successfully processed. 0 mailboxes were not successfully processed. 0 non-fatal errors encountered.
[14:27:14] Process completion time:  0:00:02:40 
 
****************************************************************
Microsoft Exchange Mailbox Merge Program, v6.5.7529.0
Start Logging:May 26, 2008   14:29:26
****************************************************************
[14:29:26] Logging Level: None
[14:29:26] Reading settings from file 'C:\Program Files\Exchsrvr\bin\EXMERGE.INI'.
[14:29:27] Error 8007203a opening an LDAP connection. ('LDAP://EXCH_SVR/rootDSE')  (CADRoutines::GetNamingContextData)
[14:29:27] Accessing Domain Controller 'DC_NAME'
[14:29:27] 'EXCH_SVR' is running Exchange Server 2000 or later
[14:29:27] Source server read from settings file is 'EXCH_SVR'.
[14:29:27] Reading list of subjects for messages to be selected from file ''
[14:29:27] Reading list of attachment names for messages to be selected from file ''
[14:29:27] List of folders specified in INI file '\Calendar;\Contacts;\Journal;\Notes;\Tasks;'.
[14:29:27] List of folders to be ignored has been read. 5 folders in the list.
[14:29:27] Program will also ignore sub folders of selected folders.
[14:29:27] Current machine locale ID is 0x409
[14:29:27] Operating System Version 5.1 (Build 2600)

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D Kasdorf

8/22/2022 - Mon
LaserSpot

Does it work if you backup the whole mailbox? Your antivirus software may be interfering with EXMERGE. stop all the AV services and try it again.
ASKER
D Kasdorf

No it does not work if I do the entire mailbox either. Unfortunately stopping the AV on our Exchange server is not an option.

Oddly, this process did work at one time and for some reason it has just stopped collecting attachment data.
ASKER CERTIFIED SOLUTION
LaserSpot

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ASKER
D Kasdorf

We believe that this may be the root of the problem.  Lets go for it for now.
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