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Backup Exec/Windows Error

Hi, We recently moves our server to a different rack in our server room. Once we moved the server over and turned back on the server all seems to boot normally. All expect our tape backup. This is the same tape drive that we have been using for the past year. It was working fine up until the server move.
Now when I try to go a inventory, eject, catalog or anyhting. we get this error

The job failed with the following error: Physical Volume Library Drive or Robot paused, offline, or disabled.

I go into device manager and there doesn't seem to be a tape drive showing upder windows device manager. I have rebooted the server, and the tape drive it self.

Any ideas?

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Last Comment
ryansoto

8/22/2022 - Mon
honmapog

Make sure the cables are properly connected on both ends. Make sure there are no bent pins. Try a new cable if in doubt.
Check the terminator.
ASKER
nexxsupport

Thanks. I have done that now and I am able see the device under tape drives in windows device manager, but BE isn't picking up the tape drive.

Thoughts?
honmapog

Have you restarted the Backup Exec services? Backup Exec only properly detects devices that previously were unavailable from Device Manager when you restart services.
Go into Tools/Backup Exec Services and in the dialog, choose to restart services.
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William Peck
ASKER
nexxsupport

Thanks. realized it was the cable, backup seems to be working now. But i noticed the backups are running exceptionally slow. I went from 500+mb/min down to 110mb/min. Any idea what this could be?
ASKER
nexxsupport

Sorry error went from 900+mb/min to 110mb/min
honmapog

What was wrong with your cable? Did you replace it? If so, is the new cable 100% OK?

Are you running remote backups from other servers? If so, did the move of the server cause the server to be plugged into a new network port? If so, check that the switch port settings correspond to the NIC settings with regards to speed and duplex.
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ASKER
nexxsupport

Hi, the cable pins were bent on the old cable. The new cable is the exact same cable, brand new. We moved the server to a new server rack, and yes it is on a new port. But we are not running remote backups.  its a local tape drive we are backing up.
ASKER
nexxsupport

Nobody has any input on this?
ASKER CERTIFIED SOLUTION
ryansoto

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