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Why does a member of a distribution group not receive mail from external recipients?

Question: I recently created a new distribution group on our exchange server and added all asociated members to it. A new user was added to the network and needed to become part of the same distribtion group. I now find that the new user that i added to the group only receives mail from internal users only and not external recipients. What could be causing this? The server is using SBS server 2003 with exchange. Please help.

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8/22/2022 - Mon