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synergiqFlag for United Kingdom of Great Britain and Northern Ireland asked on

Shared Fax and Dialing Rules

We have a SBS2003 box which recently has been working without any issues, as usual nothing has been changed but now things have stopped working.

The clients use the shared fax printer (off the server) to fax out, the modem is connected through a phone system so it needs to dial 9 for a outside line. Below is a summary of the issue

On The Server
Send a fax and select dialing rules to be used - Works Fine
Send a fax and  don't select dialing rules to be used - Submits Job To Queue, Fax Monitor shows dialing, but without the preceding 9 (Expected)

On A Client (This is true for all machines on the domain)
Send a fax and select dialing rules not to be used - Submits Job To Queue, Fax Monitor shows dialing, but without the preceding 9
Send a fax and select dialing rules not to be used - Job stays in the Outbox with a status of Pending and the Fax Monitor shows that it is not dialing out.

We have setup dialing rules on the local computers, disabled all of the modems on the local computers and the issue still Occurs. We did find this article

https://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/SBS_Small_Business_Server/Q_22026706.html?sfQueryTermInfo=1+fax+microsoft+pend+share+statu

However the machine was added to the domain using the Connect Computer, but the config.dat file is not present. The machines in our office (Different to the site having the issue) also were connect using the wizzard, and the fax currently works on our system, but they do not have this file either.

I have checked the following KB articles
http://support.microsoft.com/kb/307826
http://support.microsoft.com/default.aspx?scid=kb;EN-US;289526
http://support.microsoft.com/?id=247192

However in the outlook address book the numbers are in the right format, and this issue occurs even if we manually enter the number in (obviously without the 9 as it should use the dialing rules) They send out to many customers at once so we would like help ASAP as putting a 9 infront of the number is not a option.
SBS

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synergiq

8/22/2022 - Mon
Jeffrey Kane - TechSoEasy

I must tell you that I've never seen a situation where a fax modem must dial through a PBX (phone system) that works correctly.  Is there no way to give the modem a direct phone line?

Jeff
TechSoEasy
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synergiq

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