troubleshooting Question

Shared Fax and Dialing Rules

Avatar of synergiq
synergiqFlag for United Kingdom of Great Britain and Northern Ireland asked on
SBS
2 Comments1 Solution997 ViewsLast Modified:
We have a SBS2003 box which recently has been working without any issues, as usual nothing has been changed but now things have stopped working.

The clients use the shared fax printer (off the server) to fax out, the modem is connected through a phone system so it needs to dial 9 for a outside line. Below is a summary of the issue

On The Server
Send a fax and select dialing rules to be used - Works Fine
Send a fax and  don't select dialing rules to be used - Submits Job To Queue, Fax Monitor shows dialing, but without the preceding 9 (Expected)

On A Client (This is true for all machines on the domain)
Send a fax and select dialing rules not to be used - Submits Job To Queue, Fax Monitor shows dialing, but without the preceding 9
Send a fax and select dialing rules not to be used - Job stays in the Outbox with a status of Pending and the Fax Monitor shows that it is not dialing out.

We have setup dialing rules on the local computers, disabled all of the modems on the local computers and the issue still Occurs. We did find this article

https://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/SBS_Small_Business_Server/Q_22026706.html?sfQueryTermInfo=1+fax+microsoft+pend+share+statu

However the machine was added to the domain using the Connect Computer, but the config.dat file is not present. The machines in our office (Different to the site having the issue) also were connect using the wizzard, and the fax currently works on our system, but they do not have this file either.

I have checked the following KB articles
http://support.microsoft.com/kb/307826
http://support.microsoft.com/default.aspx?scid=kb;EN-US;289526
http://support.microsoft.com/?id=247192

However in the outlook address book the numbers are in the right format, and this issue occurs even if we manually enter the number in (obviously without the 9 as it should use the dialing rules) They send out to many customers at once so we would like help ASAP as putting a 9 infront of the number is not a option.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 2 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros