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bankadminFlag for United States of America asked on

Users are getting errors Metaframe Presentation server connection interrupted. Attempting to reconnect

We have 3 servers in our farm. All running on 2003 SP1. This issue doesnt seem to be happening to all users. What happens is when a user is inactive for a while (it can be as little as 10min) they will get the error I have posted as a screen shot. Some times it will happen after a users PC is locked after 30 mins and they log back in.

When the user did the screen shot for me he didnt show more information so this is what that said:

Netwrok or dial-up problems are preventing communication with the Citrix or Metaframe sever.

If the problem persists, please contact your network administrator.
Number of failed reconnection attempts: 2
Connection Name: App
Server address: x.x.x.x
Client Name:PC
DICKSSCREENSHOT.doc
Citrix

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bankadmin

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
JaredJ1

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JaredJ1

Just another thought, but have a look at the device manager on the users PC's. Make sure that under the properties of the Network Interface card and power management that the box isn't ticked for "Allow the computer to turn off this device to save power"
ASKER
bankadmin

Thanks for the advice Jared I have turned on the keep alives and I will test it through the day. If it doesnt make a diffrence I will come in this weekend and do the reg changes. The "allow the computer to turn off....." I will check on the PC's and change if necessary. Some other info I have found out since I posted this is. It happens to users using thin clients also. Sometimes they are working on something when it happens. So there doesnt have to be a period of inactivity for the issue to arise. If you have any further suggestions please  let me know.

Thanks
ASKER
bankadmin

It does seem the keepalive has helped the issue. I did get one call this morning stating that it happened to a user today. What does that Reg change do exactly?
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James Murphy
JaredJ1

The reg setting determines how many times TCP retransmits data segments. If the client/server does not acknowledge receiving packets, after a certain number of retries the server gives up and drops the connection. The reg change increases the value. I would try initially setting it to 10 to see if that fixes the problems but I have found at several customers that I needed to increase to 13 although this was when using a dial-up link. These type of problems are normally more common over WAN links but they will also help in LAN environments especially if there is lots of broadcast traffic going on.
ASKER
bankadmin

Thanks the keep alives did the trick