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rlwhitney asked on

Where are the Sent Items going?

I have recently received 3 reports of random non-existant Sent Items - the 3 individuals know they sent an email to the intended, in-house recipient (via the Exchange Server), but they each have noticed that a copy of their email is nowhere to be found in their PST file.  Each intended recipient receives the email, which is verified by looking at their PST file.  This problem is intermittent: other in-house emails being sent are being copied to the employee's Sent Items folder (in the PST file).

Our company has several clients running Outlook 2003, using Exchange 2000 (on Windows 2000 Server) with no POP3 email.  Each client's primary store is a PST file on the server (because of Exchange's 16GB limitation), and auto-archiving is disabled for everyone.  Everyone has "make a copy in the Sent Items" checked, and the 3 people that are currently having this issue do not have any filtering setup on their view.  The problem appears to have started 2 or more weeks ago.

Any Ideas?
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rlwhitney

8/22/2022 - Mon
peakpeak

Check the size of the .pst files
ASKER
rlwhitney

If I right click and check the properties of one of the PST files, it shows a size of 1.18 GB (1,267,745,792 bytes).  If I right click and check the properties of the same PST file under Outlook (folder size), it reports 1231481 KB (Including Subfolders).
peakpeak

That seems correct. Now check the size of a .pst file that's working correctly
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ASKER
rlwhitney

I personally haven't experienced this problem, and my PST file is 908 MB (952,845,312 bytes), or 929693 KB in Outlook.

Employee #3 is having the problem, and her PST file is 918 MB (963,003,392 bytes), or 985138 KB in Outlook.

There doesn't appear to be any correlation between the problem and PST file size.
ASKER CERTIFIED SOLUTION
peakpeak

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ASKER
rlwhitney

I will run "cleanprofile" on the 3 computers in question, and see if the problem goes away.  I will post my findings early next week.

Thanks, peakpeak.
ASKER
rlwhitney

I did as you requested last Thursday (Outlook /cleanprofile), and the 3 people with the problem haven't noticed any issues since; although one employee said she hasn't noticed missing email since 5/16/2008, another said its been 2 weeks since they have had the problem, and the third had the problem a week and a half ago.  I guess I'll consider the issue resolved, and if I have the problem later I'll just open another question.

Thanks!
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ASKER
rlwhitney

I chose "partially" for the accuracy of the solution only because I don't know for sure if your recommended action fixed anything.