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shblackhawk asked on

Delegate cannot open mailbox

User A adds user B as a delegate in Outlook 2003 Tools/Options/Delegates and gives user B full editor rights.
Then User B Adds user A's mailbox to his Outlook by going to Tools/Email accounts/More Settings/Advanced. The mailbox shows up in his All Mail Folders as it should. However when User B tries to expand the mailbox he gets the message "Unable to display the folder, Microsoft Outlook could not access the specified folder location." If the delegate (User B) goes to File/Open/Other Users Folder and selects User A's Inbox it will open.
Also, we had a recent Exchange Server crash and had to rebuild the Exchange server and all delegate that were in use previous to the crash still work, but we cannot add new delegates and get them to work.
Exchange Server 2003 (all Updates) and Outlook 2003.
Any suggestions would be appreciated
ExchangeEmail Software

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Last Comment
arcov

8/22/2022 - Mon
Kamal

From delegate option user have limited rights. Even the Exchange Administrator or System Admins have to ensure they give appropriate rights from Exchange Server by going to Active Directory
Properties of User B
Exchange General Tab
Click on Delivery Option Button
Add User A whoes mailbox needs to be accessed by User B
Give some time until your Exchange replicated with each other
and close outlook with mailbox already assigned
and now launch outlook it will work.
ASKER
shblackhawk

I think we may be mixed up on users as we have never done this in the past. User A is the Boss and User B is his Administrative assistant. The boss want his Admin. Asst. to be able to see his email. So he adds Admin asst. as a Delegate. in the past this has always worked. What I read from your solution is you are giving the Boss "Send on behalf" rights to the Admin Asst. mailbox.
Also the added email account (Boss on Asst. Outlook) cannot be closed, but only removed from Asst. email account.
I tried the setup above and get the same problem.
Kamal

Sorry for confusion but Boss mailbox's should send as delivery option for Admin asst.

Go to Boss User Properties
and do the rest.

You have open from File>Open and give option only to INBOX folder

but this the above steps required if you need to add mailbox to admin asst.

PLEASE ALLOW APPROX 30 MINUTES FOR CHANGES TO REFECT FROM EXCHANGE TO AD or how your replication cost is setup on AD
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ASKER
shblackhawk

I think we may be mixed up on users as we have never done this in the past. User A is the Boss and User B is his Administrative assistant. The boss want his Admin. Asst. to be able to see his email. So he adds Admin asst. as a Delegate. in the past this has always worked. What I read from your solution is you are giving the Boss "Send on behalf" rights to the Admin Asst. mailbox.
Also the added email account (Boss on Asst. Outlook) cannot be closed, but only removed from Asst. email account.
I tried the setup above and get the same problem. See file for picture
outlook.jpg
Kamal

Have you before added full mailbox from oulook as per "Outlook by going to Tools/Email accounts/More Settings/Advanced"
ASKER
shblackhawk

I was just conposing a reply when I got this message. Yes, that is what we are trying to do. Here is the reply i was composing.

Sorry my picture got clipped, it's the first time I tried that. You are correct, this does work as stated in my original message "If the delegate (User B) goes to File/Open/Other Users Folder and selects User A's Inbox it will open."
What we are trying to do is add the bosses mailbox to display in the All Mail folders by adding it to the Asst. Account. This has been done, but when we try to expand the Boss folder there is when we get the error.  We have done this many times in the past, but it is not working now.
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ASKER
shblackhawk

Here's the full picture if it helps.

Steve
outlook.jpg
Kamal

I hope other experts may help or put more thoughts on it.

According to me this is solutions as I have done this 1000 times in multi-exchange environment and please it takes time to replicate so wait it get replicates.

ASKER
shblackhawk

I understand the replication, A couple of instances were set up last week, so this is not a problem. This is a very common thing for us to do, so I don't understand either what has happened, Thanks for your responses. If you get any thoughts, please jump back in :)

Steve
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER CERTIFIED SOLUTION
Kamal

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ASKER
shblackhawk

Thanks, That's it!
arcov

Hello,

Had the same problem reason was that I had not made the Mailbox visible for the users in question, I had only assign rights to the Inbox and Send items folder.
This does not give access even if the delegation gives access to (sub)folders.

Kind regards,

Arco