troubleshooting Question

RIMM, Blackberry, 8830, Sub-Folders in BB are not syncing with Outlook

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User has a BB 8830.   Folders for "redirection" on the BB have all been checked.  Issue is:  some sub-folders are syncing fine and perfectly match the Outlook sub-folders.  Some folders have "no messages" in the BB subfolder (but do have messages in Outlook subfolders).  Some folders have "some" messages and are missing other messages when compared to the Outlook.  A forced reconcile now does not help.  Unchecking and rechecking redirection boxes does not help.  Moving messages back to inbox on the desktop, reconciling and then removing the message to the subfolder does not help.  Messages are moved to subfolders manually - no auto assignment to subfolders.
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