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Great Plains Applied Payment didn't apply to the Customers Balance Properly

We currently have a customer payment that was not completely applied but for some reason the payment was stuck in history as a result we cannot apply the remaining balance of this payment to the outstanding invoices.  We have done ran checklinks multiple times as well as the reconciliation of the account and nothing seems to release this payment.
Tax / Financial SoftwareMicrosoft DynamicsMicrosoft SQL Server

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8/22/2022 - Mon

I believe it is better to call the customer service to resolve this issue OR if you have any one expert in GP then you can take the help to update the underlying objects but be becare before updating it....you need to test....test...test.. before update GP tables in productions...

We've browsed the record and the payment was moved to history, however the account doesn't show that the object has been applied fully to the customer.  I have a case into MS, and they have a script that will wipe away the transaction tables for the client, however, I didn't know if it was possible way through the UI to force a payment on the account.

Could you not just void that specific payment and then re-post and re-apply it?
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