troubleshooting Question

NIC not working - Media state disconnected

Avatar of connelvalentine
connelvalentine asked on
Laptops Notebooks
3 Comments1 Solution1746 ViewsLast Modified:
Hi,

A user came to me this morning with a strange issue. Her laptop was working fine yesterday and today the NIC seems to be acting up. She's using a HP NC6220, running Windows XP w/ SP2

The NIC doesn't seem to be showing up in Windows.

- When I run IPCONFIG, the media state shows disconnected.
- In device manager, the network card is not present  - no adapter with the yellow question mark or anything, even after Scanning for hardware changes. Just the wireless network card adapter is there.
- No "Local Area Connection" in Control Panel>Network connections
- The LED lights on the network port seem to be blinking perfectly fine. The green light is solid and the orange activity light occasionally blinks.
- I've reset the BIOS to defaults. Don't think this user is capable of changing the BIOS from yesterday anyway.
- I've logged on to Windows in safe mode with networking, but same problem
- I've restarted, powered off but no luck

At the moment, I'm trying to rule out whether it's a hardware or software problem. I'm downloading Simply Mepis and I plan to boot from it and hope it has the drivers and detect the network card (IF the network card IS working)

Any of your gurus out there have any other tools is can use to rule out if it's a hardware issue i'd appreciate it. I just know that if i take it to the HP server center, the first thing they are going to say is "FORMAT WINDOWS", and i can't really do that.

Best Regards,
CV.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros