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connelvalentine asked on

NIC not working - Media state disconnected

Hi,

A user came to me this morning with a strange issue. Her laptop was working fine yesterday and today the NIC seems to be acting up. She's using a HP NC6220, running Windows XP w/ SP2

The NIC doesn't seem to be showing up in Windows.

- When I run IPCONFIG, the media state shows disconnected.
- In device manager, the network card is not present  - no adapter with the yellow question mark or anything, even after Scanning for hardware changes. Just the wireless network card adapter is there.
- No "Local Area Connection" in Control Panel>Network connections
- The LED lights on the network port seem to be blinking perfectly fine. The green light is solid and the orange activity light occasionally blinks.
- I've reset the BIOS to defaults. Don't think this user is capable of changing the BIOS from yesterday anyway.
- I've logged on to Windows in safe mode with networking, but same problem
- I've restarted, powered off but no luck

At the moment, I'm trying to rule out whether it's a hardware or software problem. I'm downloading Simply Mepis and I plan to boot from it and hope it has the drivers and detect the network card (IF the network card IS working)

Any of your gurus out there have any other tools is can use to rule out if it's a hardware issue i'd appreciate it. I just know that if i take it to the HP server center, the first thing they are going to say is "FORMAT WINDOWS", and i can't really do that.

Best Regards,
CV.
Laptops Notebooks

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Last Comment
LindaBane

8/22/2022 - Mon
ASKER
connelvalentine

Sorry, i made a mistake in the earlier statement regarding IPConfig. The media state disconnected was probably showing for the bluetooth netowrk adapters or something, cause if windows can't find the network adapter for my NIC connection, then normally it wouldn't appear in IP config as well i suppose. Anyway, here is the result of IPCONFIG /all, just in case you need to know:

Windows IP Configuration

        Host Name . . . . . . . . . . . . : WSLAP20DUB
        Primary Dns Suffix  . . . . . . . : intlsos.com
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : intlsos.com

Ethernet adapter {142ABEA7-9231-4A4E-A976-C7E99510E706}:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Check Point Virtual Network Adapter
For SecureClient - Packet Scheduler Miniport
        Physical Address. . . . . . . . . : 54-55-43-44-52-08

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
 Connection
        Physical Address. . . . . . . . . : 00-16-6F-4D-B3-E1
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.122
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 213.42.20.20
                                            195.229.241.222
        Lease Obtained. . . . . . . . . . : Thursday, May 29, 2008 10:12:18 AM
        Lease Expires . . . . . . . . . . : Friday, May 30, 2008 10:12:18 AM

Ethernet adapter {686B53EB-98BC-43DE-86DE-EF85385233F4}:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : TAP VPN Adapter - SecuRemote Minipor
t
        Physical Address. . . . . . . . . : 00-FF-68-6B-53-EB
ASKER CERTIFIED SOLUTION
asidu

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