Solved

virus cannot be quarrantined

Posted on 2008-06-09
3
798 Views
Last Modified: 2013-11-22
I am receiving a message from our mail server every half hour or so about a virus detection in the queue.  The message states that the virus has been successfully detected, but cannot be quarantined.  I have checked the queue and there is no sign of this message, so my question is this,  Is the message being delivered to the receiver or deleted at the server?  I haven't received any calls from users stating that they are infected, but that could only mean that no one has opened it yet.

Any insight would be greatly appreciated.

Thanks.

Deb.
0
Comment
Question by:wcody
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 1

Accepted Solution

by:
David-SGC earned 500 total points
ID: 21744464
I would think that its being deleted at the server, or sent to the user with a warning message.  This would depend on how your AV is setup to function.  Can you give some details as to what AV product/version your using?
0
 
LVL 23

Expert Comment

by:Mohamed Osama
ID: 21744797
Check your mail server antivirus main log , all such events should be there.
0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 21777039
Or check the log on the client it self.
The message could be generated after it was quarantined on the client, like it's just generated to inform the administrator of the network that the client was protected from a certain virus attack ...
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
Have you ever tried to find someone you know on Facebook and searched to find more than one result with the same picture? Perhaps someone you know has told you that they have a 'facebook stalker' or someone who is 'posing as them' online and ta…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question