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the operation could not be completed due to low memory or hard drive space

Posted on 2008-06-09
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Last Modified: 2008-06-18
I was working on my clients laptop and she was having an issue with her HP printer.  So I had un-installed all of the HP software that she had on the system and re-installed just the basic version of the software that she needed.  At this point AOL was not an issue.  Later that day she called back in saying that AOL was not working at all.

Whenever AOL is opened, it takes 100% of the CPU and pops up with a message - the operation could not be completed due to low memory or hard drive space.  Then the screen name list disappears and AOL has to be forced to quit.  I have tried un-installing all versions of AOL and re-installing 9.0VR, but still having the same issue.  Please help.
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Question by:dpctechhelp
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6 Comments
 
LVL 7

Expert Comment

by:CorruptedLogic
ID: 21744590
Can you find the name of the process that is hogging the CPU by looking at task manager? That would help.
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Author Comment

by:dpctechhelp
ID: 21744640
waol.exe
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LVL 27

Expert Comment

by:Jonvee
ID: 21744779
There's some suggestions to follow in this previous thread which should help>

"WAOL.EXE - High CPU Usage":
http://www.experts-exchange.com/OS/Miscellaneous/Q_21755605.html?qid=21755605
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LVL 27

Expert Comment

by:Jonvee
ID: 21744799
Which also linked to a 2nd previous E_E thread, see the final comments by smirk01 which resolved that particular problem>

" .... HIGH CPU USAGE with no programs running":
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21534578.html
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Accepted Solution

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dpctechhelp earned 0 total points
ID: 21751641
Thanks for the help, but those fixes didnt work.  I ended up using Process Explorer to see what else was causing the slow down when AOL was crashing, and I determined that Data Execution Prevention was causing the issue.  So I turned off DEP for AOL and that solved the problem.
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Expert Comment

by:Jonvee
ID: 21810743
Good, thanks for the feedback.
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