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Messages stuck in Local Delivery Que

Posted on 2008-06-09
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Last Modified: 2013-11-30
I am having an issue with messages getting stuck in the Local Delivery que of my exchange server.  I have restarted the SMTP service, restarted the server, nothing seems to work.  When I send a message to my GMail account, the message gets delivered but my gmail account gets a returned message saying the message could not be delivered (even though I got it).  I am at a loss.  Any ideas?
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Question by:tvenable
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7 Comments
 
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Expert Comment

by:virtuatech
ID: 21745645
Are you sending email to your Gmail account from your Exchange or the other way around?  What is the exact error msg?
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Author Comment

by:tvenable
ID: 21745810
I sent the message from Gmail to my exchange server.  The exchange server received the message but I got the following message in my gmail.  This seems to be happening to several users.


This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

   my_email.com

Technical details of permanent failure:
PERM_FAILURE: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Command was not permitted. (state 17).
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LVL 5

Expert Comment

by:virtuatech
ID: 21746085
Try adding the email domains or email addresses to your IMF (Intelligent Message Filter) whitelist.  I don't have an Exchange 03 box here like I used to so check this out:
http://www.msexchange.org/tutorials/Intelligent-Message-Filter-version-2-IMF-v2.html
and also
http://nightmare.org/?p=328
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Author Comment

by:tvenable
ID: 21746268
I will check it out.  The problem is not just external mail.  There are messages from local users sent to local users in the que as well.  We have two email domains.  I can't tell if the problem is with messages being sent between the two domains.  I ran the Exchange Troubleshooter Assistant and it indicated some errors (see attachements).  Not sure how to fix them.
MICS-Exchange-Error-Report-2.pdf
MICS-Exchange-Error-Report.pdf
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Expert Comment

by:virtuatech
ID: 21746617
Did it always work before with your current setup?  Have you made any changes to DNS or Exchange?
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Author Comment

by:tvenable
ID: 21746678
My problems started when we got hit by a virus.  The exchange server was on its last leg to start with.  The server crashed (stores would not startup).  I built a new, temporary server until a replacement could be ordered.  I restored the information store from a backup onto this new temp server.  I made the temp server the same name as the old server.  I think that is my problem, I just don't know how to fix it.  
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Accepted Solution

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virtuatech earned 1500 total points
ID: 21755632
I guess the best thing to do would be to rebuild the server from scratch.  Unless someone else has any other suggestions?
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