Solved

Exchange 2007 Quota Customization (CC/BCC copy to an admin account)

Posted on 2008-06-09
3
615 Views
Last Modified: 2010-04-21
Anyone know of a way to set Exchange 2007 mailbox quota messages to be delivered to multiple recipients when a user exceeds a threshold?

Background:  I work as IT consultant for small business & non-profits.  Many of the companies I deal with have users who ignore the quota messages. They later call wondering why their over-limit mailbox won't accept email.  When asked why they ignored the quota messages, I usually hear something similar to I thought it was SPAM or we assumed you would take care of it.  On some systems, I created a mailbox report that gets sent to an internal manager (these also seem to be ignored).

If you have another idea of how to manage that, I'm open to hearing alternate suggestions.  Was just thinking a CC/BCC of the quote message to the help desk email account would clue us into action on the users behalf.
0
Comment
Question by:kjkamin
  • 2
3 Comments
 
LVL 2

Accepted Solution

by:
kunalclk earned 500 total points
ID: 21772425
Yes, You can use Transport Rules for accomplishing this task.
Go to EMC>Organization Configuration> Hub Transport>Transport Rules> Create or Modify any existing rule that you want.

Their are several conditions that you can choose from, It is basically like setting up Rules & Alerts in Outlook, the only difference is that it is done on Exchange Server.

Thanks
0
 

Author Closing Comment

by:kjkamin
ID: 31465522
Excellent suggestion.  It took some time to get the syntax just right, but it worked perfectly after.  Thank you!
0
 

Author Comment

by:kjkamin
ID: 21828535
Solution proposed by kunalclk worked well for our needs.

There's some amazing potential in this and other new features of Exchange 2007.  Just be cautious when implementing that your "rule" isn't too broad.  Our initial attempt resulted in extraneous messages being forwarded unintentionally.  Final rule used the Exchange 2007 quota subjects (there can be up to 7 based on how strict you set the quota system).  To further parse the rule, our version only CC's the admin when a quota message is sent from the Exchange system account to an internal user without the keywords "FW:" or "RE:" (to prevent unintentional spam and a weird infinite loop condition if a user forwarded or responds to the quota notice).
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question