Anyone know of a way to set Exchange 2007 mailbox quota messages to be delivered to multiple recipients when a user exceeds a threshold?
Background: I work as IT consultant for small business & non-profits. Many of the companies I deal with have users who ignore the quota messages. They later call wondering why their over-limit mailbox won't accept email. When asked why they ignored the quota messages, I usually hear something similar to I thought it was SPAM or we assumed you would take care of it. On some systems, I created a mailbox report that gets sent to an internal manager (these also seem to be ignored).
If you have another idea of how to manage that, I'm open to hearing alternate suggestions. Was just thinking a CC/BCC of the quote message to the help desk email account would clue us into action on the users behalf.