Solved

Messages Being Removed From Exchange Server Mailbox Whilst Synching Exchange Mailbox in Cached Mode

Posted on 2008-06-09
2
209 Views
Last Modified: 2010-04-08
I have configured one of my users laptops to synchronize his Exchange Server mailbox using Outlook Anywhere from his version of Outlook 2003 in cached mode. He is in the process of performing the first synchronization over a fairly slow DSL connection and all his messages are being download to his local mailbox on his laptop.

During the synchronization he connected to his mailbox using Outlook Web Access and noticed that some of the messages he would expect to see in his Inbox were no longer visible. From the Exchange server I can see that the number of messages in his server mailbox are reducing as they are being downloaded to his laptop computer.

I am extremly puzzled and concerned by this behaviour. Has anyone else experienced this before and if so how did you recover?

Thanks in advance,

Steve Cage
0
Comment
Question by:StevenCage
2 Comments
 
LVL 28

Assisted Solution

by:peakpeak
peakpeak earned 20 total points
ID: 21752201
The messages that dissapeared in OWA, are they visible in Outlook?
0
 

Accepted Solution

by:
StevenCage earned 0 total points
ID: 21752415
I have resolved the problem.

When I created the new Cached Exchange connection in Microsoft Outlook 2003 a new outlook.ost file was created but there was an existing outlook.pst file and the messages were downloaded into this file. I presume there is an incompatibility between Exchange Cached Mode and .PST files that does not fully support cached mode.

To resolve the problem:
Exported the contents of Outlook.pst to a backup file.
Removed the existing Outlook mail profile from Control Panel | Mail
From Windows Explorer enamed the Outlook folder.
Created a new Outlook Mail Profile from Control Panel | Mail.
Configured a new cached connection to the Exchange server.
Imported the missing messages from the backup of the .PST file.
Outlook pushed the missing messsages back to the Exchange server.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now