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E-mail timeouts

Posted on 2008-06-09
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Last Modified: 2010-05-18
Recently a client of mine started having some e-mail issues.  The e-mail had been working just fine until I just added some new users onto there Small Business Server.  The funny issue is that only one person ( the Main Guy of Course) is having issues.  Here is the setup information:

We are running Small Business Server with Exchange.  However we do not host the e-mail.  We only use exchange to share contacts and share Calendars.  The mail is sent via a SMTP connection and retrieved via a pop connection.  They do use outlook 2003.   There are two e-mail account, one being the exchange server and the default one being there pop account.

The computer is question is a Laptop running vista and office 2003.  

He had been running just fine till a recent trip and now he continually gets timed out errors from clients and the Exchange server appears, even though it is not the default.

Here are the messages:

     Stacy Sloan (Stacy_Sloan@bcbstx.com) on 6/7/2008 7:16 PM
           Could not deliver the message in the time limit specified.
Please retry or contact your administrator.
           <server01.RBK.local #4.4.7>

     Monica Vils-Brawner on 6/7/2008 7:16 PM
           Could not deliver the message in the time limit specified.
Please retry or contact your administrator.
           <server01.RBK.local #4.4.7>

The following recipient(s) could not be reached:

      Alice Anderson on 6/7/2008 7:09 PM

            Could not deliver the message in the time limit specified.  Please retry or contact your administrator.

            <server01.RBK.local #4.4.7>

David Dross on 6/7/2008 7:09 PM

            Could not deliver the message in the time limit specified.  Please retry or contact your administrator.

            <server01.RBK.local #4.4.7>

All these messages are sent to different domain addresses yet they are the same error.  What might be causing this?







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Question by:iFrog
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5 Comments
 
LVL 25

Expert Comment

by:kieran_b
ID: 21748900
That is a common problem - SBS wants Exchange to be the default.

Fix it like this, and get him to resend the mail that didn't go -> http://www.slipstick.com/problems/defaultacct.htm

Kieran
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Author Comment

by:iFrog
ID: 21755583
this is what I thought too.  I have already made all these changes.  It still always wants to snd to the .local address
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LVL 25

Accepted Solution

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kieran_b earned 500 total points
ID: 21755866
Well then you need to make sure you have disabled the login script from running the command as well - considering it is one user, that should be straight forward.
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Author Comment

by:iFrog
ID: 21765976
ok, it seems to have fixed the issue, however I have one user who has contact cards of people within the network that seems to use the X400 address to try to send e-mail.  Everytime I delete and try to type in their e-mail address it gives them a x400 address instead of the real address. Any thoughts?
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LVL 25

Expert Comment

by:kieran_b
ID: 21766217
That is a separate question.

All mail enabled objects have email addresses given to them by the Recipient Update Servers, which references the Recipient Policy - change the recipient policy and you will change the email addresses automatically given.
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