Solved

USB Device Not Regcognized......after trying to install Lexmark Printer

Posted on 2008-06-09
13
1,317 Views
Last Modified: 2013-12-01
I have reinstalled from the manufacturer's recovery disk and upgraded to Vista SP1.  I plug in a USB Memory Stick (MS Heroes as supplied by MS 3 weeks ago) and it is not recognized and then reverts to device installed "unknown device".  I have also tried a Seagate FreeAgent Pro Removeable HDD and this says Installing Hardware and then comes up with installed "Unknown Device".

When you look in the Device Manager you can see unknown device sitting there.  I have checked to see if there are any irq conflicts (none) I have uninstalled all USB Hubs and restarted, all of the hubs re-appear and when I then try to install either of the above I receive the same messages.

The original fault was that I installed a USB Lexmark printer..........it wouldn't work as the lexbce service had screwed with the print spooler service, hence the restore to factory disk.

Incidentally I have flashed the bios as well which tells me that I have the up-to-date current version!!!!

All this before I finally hope to install a new HP Officejet J5780

HELP!
0
Comment
Question by:redrockit
  • 6
  • 3
  • 3
  • +1
13 Comments
 
LVL 5

Assisted Solution

by:virtuatech
virtuatech earned 40 total points
ID: 21746310
Try reinstalling the chipset drivers for your computer/motherboard.  Also check and see if there are Vista drivers for them.
0
 
LVL 3

Accepted Solution

by:
andyms56 earned 220 total points
ID: 21746435
hi m8 a lot of the toshiba recovery discs only have windows vista on them without the drivers you may have a full recovery partition on the hard drive or a separte cd/dvd with drivers and software for your computer if not you can download them here http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/vista_drivers.jsp?macId=&mode=allMachines&userOS=&action=search&selCategory=2&selFamily=2&selSeries=178&selProduct=691&selShortMod=491&selOS=26&selType=all&country=all&language=13&search=
andy
0
 

Author Comment

by:redrockit
ID: 21746672
Andy thanks for the suggestion......I have checked device manager and all else appears to be fine no queries alongside any components......
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 3

Assisted Solution

by:andyms56
andyms56 earned 220 total points
ID: 21747617
hi m8 that's one of the big bugs with VISTA it installs the drivers it thinks are right which is not always the ones you need to test go to www.driveragent.com and run the driver update download see what it says if any drivers are old or incorrect you will be able to update them from the first link i posted
andy
0
 

Author Comment

by:redrockit
ID: 21749072
Ok will give it a try this morning
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 240 total points
ID: 21749323
you can try this :
Remove all USB drivers with:     https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip      ---> Now reboot and test.
Delete the "UpperFilters" and "LowerFilters" registry values from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
0
 

Author Comment

by:redrockit
ID: 21749562
Reply for Nobus.
Sorry this did not work....no uperfilters or lower filters in registry
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 240 total points
ID: 21749938
0
 

Author Comment

by:redrockit
ID: 21750521
The unknown device shown in the attachment is a working MS Wheelmouse Optical USB connection of course.....this still happens to all USB connections made.....even after checking all of the above out....apart from the chipset drivers which I have failed to find on the toshiba website.
Failing-USB.doc
0
 

Author Comment

by:redrockit
ID: 21751407
Ok, I have finally called Toshiba.......they reckon.....that there is a hardwaer fault with the USB although I doubt this as I have made sure that the USB Controllers are found......I uninstalled rebooted and when the laptop boots, hey presto the controllers are loaded!!!

Any thoughts?
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 240 total points
ID: 21751828
maybe ther were usb devices connected before?
0
 
LVL 3

Assisted Solution

by:andyms56
andyms56 earned 220 total points
ID: 21753326
just one go back to xp lot less stress
i wood think vista loaded the wrong usb drivers during setup and when you uninstalled them and rebooted it had Internet access and got the correct ones
andy
0
 

Author Closing Comment

by:redrockit
ID: 31465543
Tried all of the above and Toshiba have taken the machine back for hardware repair under warranty??  Thanks for all your help.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Event ID: 7016 / Source: Microsoft-Windows-GroupPolicy 7 131
Charging Macbook Pro 8 87
Windows 10 reset 19 58
Windows 7 Professional 6 80
A while back when OPSMGR 2012 was released we were very excited about getting it into our environment and upgrading our 2007 implementation,  we started our planning and we then proceeded with our implementation. All went as planned & our system …
Computer running slow? Taking forever to open a folder, documents, or any programs that you didn't have an issue with before? Here are a few steps to help speed it up. The programs mentioned below ALL have free versions, you can buy them if you w…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question