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Audio Drivers

A client brought me a Gateway computer to cleanup, I decided to reinstall windows which they had the restore CD for. They did not have anything else. I am trying to get the sound card working as it is the last thing I need to do. I have tried everything to find the drivers. Wierd thing is that this Gateway Model does not seem to exist. It is a model 3250MC, this is right from the sticker on the front. The other thing is, I cannot find a serial number anywhere on this computer. I have checked the Gateway website and cannot find this computer, I called Gateway and they will not help with out the serial. The computer looks official and says Gateway all over it. The motherboard is Intel and I am having problems finding the drivers that way. The sound card is built in. I have even tried Driver Detective but nothing. Anyone else have a problem like this with a non-existant Gateway computer?

dlan75

Hi,
Is this a laptop computer ?
If not then open the machine and look at the motherboard make and model then you might be able to find the sound card drivers

grafner521

ASKER

This is a desktop, I have opened the computer and I see two numbers on the board. E210882 and D33025. I cannot find anything helpful or I find the wronf files when looking these up. The pictures that show are not even close to what I have. I have read in other posts that determining the board model can be difficult because the numbers don't always mean much. I am running into that.

My first thought when I was working on this was to get the board numbers, find the drivers, download and be done. Was not that easy.

dlan75

Hi,
apparently it is an intel motherboard, it is used on dell computers as well, try one of those drivers :
http://support.gateway.com/support/drivers/search.asp?st=pn¶m=4653

http://drivers.softpedia.com/get/SOUND-CARD/OTHER-SOUNDCARDS/Gateway-SigmaTel-Audio-Driver-5104618.shtml

E210882 is apprenlty an intel motherboard

grafner521

ASKER

I tried both of those and no luck, I get messages about the hardware not being found.

dlan75

On the motherboard, can you see anything else writen? Intel something? (another model for example)

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alikaz3

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dlan75

This might help :
http://forums.driverguide.com/showthread.php?t=26141

check with everest
would you see something like d865gbf on the motherboard?

dlan75

SP3 won't give the drivers, sp2 should have already as it is not such a recent mb

alikaz3

SP3 helps by installing KB888111, which is a Microsoft Unified Audio Architecture (UAA). I had problems with 2 XP conversions when installing sound. They both required that SP3 was installed before it would even acknowledge the Audio card.

dlan75

ok but it was working before might be worth a try

Mark Poirier

I would suspect that it may be one of Gateways Media Center PC's(hence the MC designation on the model number.
Does any of these cases resemble it.
http://support.gateway.com/support/supinfo/index.asp?pg=2&file=mcpc.html
On Gateway motherboards there should be a barcode sticker with a number on it, can you see one and post the number.

Mark Poirier

You might also try CPUz to identify the motherboard.
http://www.cpuid.com/cpuz.php

grafner521

ASKER

Yes, it looks like an 800GM 6bay

grafner521

ASKER

Thanks, I thought I had SP3 installed already but guess I missed it. Installed that and it did detect and install. Thanks.