Solved

Audio Drivers

Posted on 2008-06-09
14
1,539 Views
Last Modified: 2013-12-01
A client brought me a Gateway computer to cleanup, I decided to reinstall windows which they had the restore CD for. They did not have anything else. I am trying to get the sound card working as it is the last thing I need to do. I have tried everything to find the drivers. Wierd thing is that this Gateway Model does not seem to exist. It is a model 3250MC, this is right from the sticker on the front. The other thing is, I cannot find a serial number anywhere on this computer. I have checked the Gateway website and cannot find this computer, I called Gateway and they will not help with out the serial. The computer looks official and says Gateway all over it. The motherboard is Intel and I am having problems finding the drivers that way. The sound card is built in. I have even tried Driver Detective but nothing. Anyone else have a problem like this with a non-existant Gateway computer?
0
Comment
Question by:grafner521
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
  • 2
  • +1
14 Comments
 
LVL 12

Expert Comment

by:dlan75
ID: 21746504
Hi,
Is this a laptop computer ?
If not then open the machine and look at the motherboard make and model then you might be able to find the sound card drivers
0
 

Author Comment

by:grafner521
ID: 21746571
This is a desktop, I have opened the computer and I see two numbers on the board. E210882 and D33025. I cannot find anything helpful or I find the wronf files when looking these up. The pictures that show are not even close to what I have. I have read in other posts that determining the board model can be difficult because the numbers don't always mean much. I am running into that.

My first thought when I was working on this was to get the board numbers, find the drivers, download and be done. Was not that easy.
0
 
LVL 12

Expert Comment

by:dlan75
ID: 21746690
Hi,
apparently it is an intel motherboard, it is used on dell computers as well, try one of those drivers :
http://support.gateway.com/support/drivers/search.asp?st=pn¶m=4653

http://drivers.softpedia.com/get/SOUND-CARD/OTHER-SOUNDCARDS/Gateway-SigmaTel-Audio-Driver-5104618.shtml

E210882 is apprenlty an intel motherboard
0
How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

 

Author Comment

by:grafner521
ID: 21746779
I tried both of those and no luck, I get messages about the hardware not being found.
0
 
LVL 12

Expert Comment

by:dlan75
ID: 21746790
On the motherboard, can you see anything else writen? Intel something? (another model for example)
0
 
LVL 12

Accepted Solution

by:
alikaz3 earned 250 total points
ID: 21746812
Do you have service pack 3 installed yet? If not, try that first and see if the sound driver snaps out of it.
0
 
LVL 12

Expert Comment

by:dlan75
ID: 21746814
This might help :
http://forums.driverguide.com/showthread.php?t=26141

check with everest
would you see something like d865gbf on the motherboard?
0
 
LVL 12

Expert Comment

by:dlan75
ID: 21746821
SP3 won't give the drivers, sp2 should have already as it is not such a recent mb
0
 
LVL 12

Expert Comment

by:alikaz3
ID: 21746983
SP3 helps by installing KB888111, which is a Microsoft Unified Audio Architecture (UAA). I had problems with 2 XP conversions when installing sound. They both required that SP3 was installed before it would even acknowledge the Audio card.
0
 
LVL 12

Expert Comment

by:dlan75
ID: 21746991
ok but it was working before might be worth a try
0
 
LVL 32

Expert Comment

by:Mark
ID: 21747457
I would suspect that it may be one of Gateways Media Center PC's(hence the MC designation on the model number.
Does any of these cases resemble it.
http://support.gateway.com/support/supinfo/index.asp?pg=2&file=mcpc.html
On Gateway motherboards there should be a barcode sticker with a number on it, can you see one and post the number.
0
 
LVL 32

Expert Comment

by:Mark
ID: 21747476
You might also try CPUz to identify the motherboard.
http://www.cpuid.com/cpuz.php
0
 

Author Comment

by:grafner521
ID: 21747500
Yes, it looks like an 800GM 6bay
0
 

Author Closing Comment

by:grafner521
ID: 31465555
Thanks, I thought I had SP3 installed already but guess I missed it. Installed that and it did detect and install. Thanks.
0

Featured Post

Resolve Critical IT Incidents Fast

If your data, services or processes become compromised, your organization can suffer damage in just minutes and how fast you communicate during a major IT incident is everything. Learn how to immediately identify incidents & best practices to resolve them quickly and effectively.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I. Introduction There's an interesting discussion going on now in an Experts Exchange Group — Attachments with no extension (http://www.experts-exchange.com/discussions/210281/Attachments-with-no-extension.html). This reminded me of questions tha…
On Beyond Tools A conversation I recently had with the DevOps manager of a major online retailer really made me think about DevOps monitoring tools (https://www.onpage.com/devops-incident-management-tool/). The manager and I discussed how sever…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question