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unable to open outlook

Posted on 2008-06-09
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Last Modified: 2010-04-08
After endless searching I am starting to panic. After my I had to shutdown by pushing the off button I opened up Outlook this evening and received the following message:

"Unable to open your default e-mail folders. The file C:\Documents and Settings\[USER NAME]\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst is not a personal folders file."
The [USER NAME] would be my login name of course.

So I went to that directory and the outlook.pst file is 0kb!! I then did a search on my pc using Windows XP Search for *.pst and the only file I find is the outlook.pst but with 0kb on it.

What happend? Where are my emails? My life was in Outlook and I feel like my business will go down the tubes without an Outlook recovery. I've been hearing about the 2 gig rule but I don't think my file was really that big.
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Question by:cnovoa
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war1 earned 500 total points
ID: 21746917
Hello cnovoa,

You may have corrupted the PST file.  Repair Damaged Outlook PST File
ScanPST
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery Toolbox
http://www.oemailrecovery.com/outlook-recovery.html

In Windows XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  

In Windows Vista, PST file is located in C:\Users\<username>\AppData\Local\Microsoft\Outlook

It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

After unhidding hidden files, search for other *.pst files.  If the PST file is the only one, and it is still 0 KB after running the repair utility, the PST got overwritten.  Do you have a back up PST file?

Hope this helps!
war1
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Author Comment

by:cnovoa
ID: 21765361
Thanks a lot for your suggestions. I could not recover my information and decided to start outlook from scratch.
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