I am trying to help a remote user using Windows Live Messenger. I've used it before, and it worked great - had the remote desktop and complete control.
Now, I get the message "RemoteAssistance: a remote assistance connection could not be established because the DNS Name of the remote computer could not be established [Ok]"
I've always had my PC behind a router, and it worked with remote PCs that were not behind routers.
Is there some way to run this from behind routers?