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Fix SP3 installation problems! Microsoft is offering FREE sp3 support via e-mail or chat!

Posted on 2008-06-09
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Last Modified: 2013-11-22
This is not a question but a statement of case study on fixing a bad installation of SP3 hopefully the time I spent can now help others...
I have just spent the last 4 hours trouble shooting a bad installation of sp3 on my xp pro machine.  My USB peripherals were causing BSOD 0x000000FC and/or 0x0000007E .  I could not boot into normal or safe mode.  I first went to Dell support and they helped me trouble shoot that my keyboard and mouse in the USB's was the problem.  They then referred me to the link below.  Microsoft is offering FREE sp3 tech support.  I chatted for about 120 min and we uninstalled and then reinstalled SP3.  

http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

Helpful things to know.  
#1.  To easily uninstall SP3 use the XP system CD to boot into the recovery console.
#2.  type the following: cd $ntservicepackuninstall$\spuninst and hit enter.
#3.  type: batch spuninst.txt   you will see some files being copied, some files unable to be accessed, etc. all this is normal.
#4  type: exit and press enter and you should have reverted back to your previous service pack.

To fix the issue for me (your issue may be different) I had to actually uninstall both Kaspersky and Spy Sweeper and then go to the MS site and download the sp3 as a full service pack INSTEAD of going to windows update and d/ling it there.  The full pack was a much larger file.  I'm not sure exactly which of the things, removing anti-virus and spyware or the other full version of sp3 fixed my problem.  I'm pretty sure I could have just disabled the anti-virus and spyware protection but who knows.  The take home point here is Free SP3 support at the above link from Microsoft! :-)
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Question by:Netflyer13
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younghv earned 50 total points
ID: 21750201
Netflyer13 - thanks for posting the details on this. And your Title will make it easy for those searching for 'solutions'.
This is going in my 'Knowledge Base' so that I can share the link with others.
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by:Netflyer13
ID: 31465568
Anything to save people time and stress!
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Expert Comment

by:KajunKevin
ID: 22896812
I have found a quicker and easier solution for the same issue.  This is on a Dell Dimension 5400 with an Intel processor.  After installing XP SP3 I experienced the BSOD with the 0x000000FC error.

The only way I could boot was to disconnect all USB devices and use an old PS/2 keyboard and mouse.  Device manager flagged an explination point for the CPU so I went to Dell's website and downloaded the latest chipset driver. After installing the driver and rebooting the explination point went away, but the problem was not yet fixed.

Next I uninstalled all 5 USB controllers and rebooted.  The reinstall using the new chipset drivers fixed the problem.  The machine is now working fine with the USB devices, and without having to uninstall and reinstall the service pack or any other software.
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