I have a user (The Director!) who keeps complaining that his To: field memory keeps deleting itself. Ie; if he starts typing in a name that he would use on a daily basis it would normally auto-complete it for him. For example, this morning he typed John and Outlook completed John Smith for him. Later this afternoon, he tried it again it was no longer there.
I have recommended that he use CTRL+K to complete the lookup but he doesn't seem to like doing this.
My question here is really, Why is this occuring and how can I stop it from happening again?
Your assistance would be greatly appreciated. Thank you.