Solved

N2K Cache is deleted randomly

Posted on 2008-06-09
2
1,589 Views
Last Modified: 2008-08-14
Hi there,
I have a user (The Director!) who keeps complaining that his To: field memory keeps deleting itself. Ie; if he starts typing in a name that he would use on a daily basis it would normally auto-complete it for him. For example, this morning he typed John and Outlook completed John Smith for him. Later this afternoon, he tried it again it was no longer there.
I have recommended that he use CTRL+K to complete the lookup but he doesn't seem to like doing this.
My question here is really, Why is this occuring and how can I stop it from happening again?
Your assistance would be greatly appreciated. Thank you.
0
Comment
Question by:Fernando
2 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 250 total points
Comment Utility
Hello burkertadmin,

The nicknames are keep in the NK2 file.  Sounds like it is getting corrupted by Outlook or by the actions of the Director.  The With Outlook close, search for *.NK2 and rename the file.  When Outlook opens, a new one should be created once a user types a name in the To field.

.NK2 file is located in
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

NK2 file is not a reliable way to keep nicknames.  Corruption often occurs.

Hope this helps!
war1
0
 
LVL 6

Assisted Solution

by:jazpuk
jazpuk earned 250 total points
Comment Utility
Hi,
If you upgraded from Outlook 2000 or 2002 he may still have a .NICK file which was that old style NK2 file.  This can happen when you do an upgrade as the .NICK file stays there and doesn't get replaced with a Nk2 file.
If you see any .NICK files delete them and reload Outlook.  This will create a brand new NK2 file and hopefully fix the problem. (Obviously though he'll have to rebuild his history from scratch again).
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

Find out how to use dynamic social media in email signatures with this top 10 DOs & DON’Ts.
Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now