Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

MyAgtTry.exe hung on closing Windows...

Posted on 2008-06-10
6
Medium Priority
?
8,081 Views
Last Modified: 2013-12-09
Hello,
Sometimes, when we're shutting down a workstation, we get the message from windows that windows can't close MyAgtTry.exe...

Then we can click on "End Now", but that`s not a good sulution... ;)

Does anyone know what`s the reason for this, and does McAfee has a fix for this??

Thanks!
0
Comment
Question by:andrewijnholds
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 6

Accepted Solution

by:
JapyDooge earned 2000 total points
ID: 21751026
To speed up force-closing programs at shutdown, open the Registry Editor (in Vista, press the Windows key, type regedit, and press Enter; in XP, click Start > Run, type regedit, and press Enter), and navigate in the left pane to HKEY_CURRENT_USER/Control Panel/desktop (or Desktop). Double-click WaitToKillAppTimeout in the right pane, and change the value data (measured in milliseconds) to 1000-if you're in a real hurry--or something larger, if you want to give your recalcitrant apps a little more time to call it quits. Click OK when you're done.

To reduce the wait before forcing hung applications to close, double-click HungAppTimeout in the right pane of the same key, and change the value data to 2000, or however many milliseconds you want to give the apps to unhang on their own. Of course, a better approach is to figure out why the app is hanging in the first place; I'll cover diagnosing hung applications in a future post: Stay tuned!

You may also want to change the value data of WaitToKillAppTimeout and HungAppTimeout in HKEY_USERS/.DEFAULT/Control Panel/Desktop key to apply the changes to all users on the system.

A program that won't shutdown is'nt a good sign trough, maybe you should contact the vendor (McAffee) to get a solution.
0
 
LVL 1

Author Comment

by:andrewijnholds
ID: 21751191
Thanks!

On the McAfee Knowledgebade, I found an article about my problem:

https://knowledge.mcafee.com/SupportSite/search.do?cmd=displayKC&docType=kc&externalId=615629&sliceId=SAL_Public&dialogID=32218224&stateId=1032214361

So the problem is known by McAfee, but they doesnt solve it... ;)
0
 
LVL 1

Author Closing Comment

by:andrewijnholds
ID: 31465726
Thanks!
0
Put Machine Learning to Work--Protect Your Clients

Machine learning means Smarter Cybersecurity™ Solutions.
As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as high-speed processing of the cloud.

 
LVL 1

Author Comment

by:andrewijnholds
ID: 21751248
...in Vista, I don`t see the key WaitToKillAppTimeout or HungAppTimeout, but we have this error only with WinXP...
0
 
LVL 6

Expert Comment

by:JapyDooge
ID: 21751257
Thank you :-) maybe it will work in Vista if you create this keys by hand, not sure about that but it does'nt damage the system.

Good luck!
0
 

Expert Comment

by:hmell
ID: 23081070
As per McAfee, they are aware of the issue, and are working to resolve it in the next release.

https://kc.mcafee.com/corporate/index?page=content&id=KB52794&actp=search&searchid=1228253312244
0

Featured Post

Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Change your password...do it now!. Probably the easiest point of access to your account is through guessing your password. If your password is guessable, do change it now. If not for your sake but for everyone else in your friends list. Remember …
OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question