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IE7 crashes when attempting to print from Hoovers.com

Posted on 2008-06-10
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Last Modified: 2013-12-08
This is a very strange issue, as Hoovers.com does not appear to have any plugins associated with its pages.  When pressing the "Print This Page" button or just printing through IE (Ctrl+P), IE7 crashes and does not print.  It does not do it on other websites and only on the "company profile" pages at Hoovers.com.

I have tried resetting IE7 to defaults, adding the site to Trusted Sites and lowering security on said categories to minimal.  I have also tried uninstalling and reinstalling IE7.  IE6 does NOT crash under the same circumstances.  I have also tried opening IE7 in Safe Mode, to no avail.
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Question by:wjb313
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4 Comments
 
LVL 29

Assisted Solution

by:Michael Pfister
Michael Pfister earned 450 total points
ID: 21760439
Have you tried a different printer model/brand or just a different driver?
If you have installed try printing to MS XPS Document writer
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Author Comment

by:wjb313
ID: 21760481
I have uninstalled and reinstalled the printer and tried other printers and the XPS Document writer as well as the Adobe one.

I don't believe it to be a printer issue.
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Accepted Solution

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DrydenGroup earned 1050 total points
ID: 21760670
Also experienced this issue in XP (SP2)  Not sure what is going on.  Directed the user to Firefox until a solution is found.
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Author Comment

by:wjb313
ID: 21760868
This is the solution we're going to have to go with, since this is such a minute issue to begin with.

I understand that this is a ridiculous issue to begin with but I appreciate your support and time in helping resolve it.
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