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Cookies folder can not be seen and can not be recreated.

Posted on 2008-06-10
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Last Modified: 2013-12-08
When opening IE, an error pops up stating that ../documents and settings/Cookies is corrupt or can not be read. when looking for the folder it can not be found.

I have shown hidden folders and it is still not there. (The same path under a different user DOES show the Cookies folder)

When trying to create a Cookies folder, an error stating that the name is already in use, indicating to me that the Cookies folder is somewhere in there, or at least something thinks that it is.

Is there a way to fix this without blowing away the profile?
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Question by:briancdow
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9 Comments
 
LVL 97

Expert Comment

by:war1
ID: 21752221
Hello briancdow,

Are you using IE6 ro IE7?  Did you unhide protected operating system files?

Follow the directions here to find your cookies folder
http://magnatude.org/index.php?option=com_content&task=view&id=26&Itemid=33

Cookies are stored in the following folder
Windows XP - C:\Documents and Settings\<Username>\Local settings\Temporary internet files

Hope this helps!
war1
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Author Comment

by:briancdow
ID: 21752487
When following that path for all other users on the computer, the Cookies folder is found.

For this user, there is no folder.

And when he opens IE7, an error message appears telling him his Cookies folder is corrupt.
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LVL 50

Expert Comment

by:jcimarron
ID: 21752675
briancdow--Two references with procedures to delete corrupted Cookies folder
http://www.purgeie.com/errcache.htm 
http://www.mvps.org/winhelp2002/delcache.htm
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LVL 97

Expert Comment

by:war1
ID: 21752891
You can use CCleaner to easily delete the Content.IE5 subfolder of Temporary Internet Folders.
http://www.ccleaner.com
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Expert Comment

by:jcimarron
ID: 21753143
briancdow--Yes CCleaner can be used to clean out Cookies.  It is mentioned at the bottom of the reference http://www.mvps.org/winhelp2002/delcache.htm posted above.
But I do not think the Content.IE5 folders have much to do with Cookies.  
The real Cookies are kept in C:\Documents and Settings\UserName.  And there are "mirror images" of Cookies in  C:\Documents and Settings\UserName\Local Settings\Temporary Internet Files, the latter mentioned in an earlier post.
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LVL 97

Expert Comment

by:war1
ID: 21753288
icimarron, Content.IE5 folder is where index.dat is kept.  Index.dat does all the indexing of Temp files, including cookies files.  If it is corrupt, it could corrupt the Cookies folder.  So Content.IE5 does have something to do with Cookies files.
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Author Comment

by:briancdow
ID: 21753790
More update and wackiness.

Under this user, there is no Temporary Internet Files folder either. Nor is there a History folder.
When I try to create either of these folders in the Local Settings folder I get an error that a file with that name already exists.

Note, in EVERY OTHER user profile on this computer, these folders exist and can be seen. In this profile, they are not viewable and IE flashes a corrupt file error pointing to the Cookies folder.

This profile IS an admin on the machine.
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LVL 50

Expert Comment

by:jcimarron
ID: 21754110
war1--There are index.dat files in Content.IE5 and Cookies, but not in TIF (except of course that Content.IE5 is a subdirectory in TIF).  The index.dat file in Content.IE5 contains data about websites visited (URL's, images, etc.).  I can see no cookies (.txt files) in mine.  It can be read using http://support.it-mate.co.uk/?mode=Products&p=Index.datSuite
I periodically clear the contents of TIF and Content.IE5 including the content of Content.IE5's index.dat, but I leave cookies in TIF and the Cookie folder.  The resulting Content.IE5 index.dat file (32KB)is empty.  But my Cookies in TIF and Cookies are still there and functioning.
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Accepted Solution

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briancdow earned 0 total points
ID: 21754381
I ended up renaming the profile, creating a new profile, copying important data from old to new profile, and deleting old profile.

Error messages are no longer popping up.
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