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Single user suddenly cannot receive internal or external email.

Posted on 2008-06-10
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Last Modified: 2013-11-30
SBS 2003 running Exchange 2003.  All users worked correctly as of 4 days ago.  One user reported yesterday that he had not received any email all day.  Confirmed that he could send internally and externally but could not receive either.

I sent a test email from a web email account and received an error referring to a size quota.  I increased his quota (though he was not using much space at all).  Problem persists.

I compared his account to that of a known working account and found them to be identical.
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Question by:ClayCutts
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5 Comments
 
LVL 16

Expert Comment

by:robrandon
ID: 21752048
What is the exact message that you received back and what setting did you change as a result?

I've seen send/receive limit changes take as long as 2 hours to take effect.
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Expert Comment

by:Jk387
ID: 21752126
You could always save any important e-mails and recreate his e-mail adress, although obviously not ideal it may be a quick fix if the user does not have a big inbox.
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Author Comment

by:ClayCutts
ID: 21752338
This is fixed.  I re-typed the user's password in the POP3 Connector Manager.  Don't know why that fixed it but it's working now and I get to keep my job.  :)
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Computer101
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