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Single user suddenly cannot receive internal or external email.

SBS 2003 running Exchange 2003. All users worked correctly as of 4 days ago. One user reported yesterday that he had not received any email all day. Confirmed that he could send internally and externally but could not receive either.

I sent a test email from a web email account and received an error referring to a size quota. I increased his quota (though he was not using much space at all). Problem persists.

I compared his account to that of a known working account and found them to be identical.

ClayCutts

Asked: 2008-06-10

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1 Solution

LVL 16

robrandonCommented: 2008-06-10

What is the exact message that you received back and what setting did you change as a result?

I've seen send/receive limit changes take as long as 2 hours to take effect.

LVL 6

Jk387Commented: 2008-06-10

You could always save any important e-mails and recreate his e-mail adress, although obviously not ideal it may be a quick fix if the user does not have a big inbox.

ClayCuttsAuthor Commented: 2008-06-10

This is fixed. I re-typed the user's password in the POP3 Connector Manager. Don't know why that fixed it but it's working now and I get to keep my job. :)

LVL 1

Computer101Commented: 2008-09-17

PAQed with points refunded (500)

Computer101
EE Admin

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Single user suddenly cannot receive internal or external email.

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