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  • Status: Solved
  • Priority: Medium
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When trying to set the Out of Office, the following message is generated: "The command is not available. See the program documentation about how to use this extension."

When trying to set the Out of Office, the following message is generated:  "The command is not available. See the program documentation about how to use this extension."
This only happens to one user out of 80, connecting to our Terminal Server, running Windows Server 2K3 SP2 STD. We have an Exchange server that Outlook connects to, running Exchange 2003.
Please advise.

Thanks,

Ross
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qmsadmin
Asked:
qmsadmin
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1 Solution
 
cincojonesCommented:
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qmsadminAuthor Commented:
There is no resiliency key. I've tried that already. Thanks.
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cincojonesCommented:
Did you look under Help/About/Disabled Items?

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qmsadminAuthor Commented:
I appreciate your input, but I wouldn't pay for this service if I relied on help like this. Does anyone else have any suggestions?
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cincojonesCommented:
I'm sure everybody will jump in any minute Mr. Admin. so wait patiently, cavalry usually rushes for people that have that SB entitlement.
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Derek Schauland (Microsoft MVP)IT ConsultantCommented:
Usually when editing the registry per Microsoft's instructions, if the key does not exist, the user needs to add the key.  

If adding the resiliency key does not help, the item is likely disabled as mentioned above.  You might try enabling the com add-in for the Out of Office assistant.

This link http://support.microsoft.com/kb/238280 goes through installing it if missing and enabling it.

It is unfortunate that you feel you are getting very little help, however following the suggestions of the experts and providing feedback about the situation will likely get you more help than complaining about the level of help you receive... just something to keep in mind as we provide answers to questions on our own time and are doing so to help others with issues as they arise.
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qmsadminAuthor Commented:
Thank you sir! She's good to go now.

Only on this issue I felt like I got little help. From an IT Professional standpoint, someone pointing me to the knowledge base in a paid service is not what I expect to get, nor will I ever.

Thanks for everyone's help!
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Derek Schauland (Microsoft MVP)IT ConsultantCommented:
Since the solution has been provided, I was curious as to when you might assign the points for the question?
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qmsadminAuthor Commented:
Thanks! I thought I already had done that.
Muchas Gracias!
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qmsadminAuthor Commented:
Thanks again!
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