Solved

When trying to set the Out of Office, the following message is generated:  "The command is not available. See the program documentation about how to use this extension."

Posted on 2008-06-10
10
277 Views
Last Modified: 2010-05-03
When trying to set the Out of Office, the following message is generated:  "The command is not available. See the program documentation about how to use this extension."
This only happens to one user out of 80, connecting to our Terminal Server, running Windows Server 2K3 SP2 STD. We have an Exchange server that Outlook connects to, running Exchange 2003.
Please advise.

Thanks,

Ross
0
Comment
Question by:qmsadmin
  • 5
  • 3
  • 2
10 Comments
 
LVL 6

Expert Comment

by:cincojones
ID: 21752088
0
 
LVL 1

Author Comment

by:qmsadmin
ID: 21752193
There is no resiliency key. I've tried that already. Thanks.
0
 
LVL 6

Expert Comment

by:cincojones
ID: 21752353
Did you look under Help/About/Disabled Items?

0
 
LVL 1

Author Comment

by:qmsadmin
ID: 21752377
I appreciate your input, but I wouldn't pay for this service if I relied on help like this. Does anyone else have any suggestions?
0
 
LVL 6

Expert Comment

by:cincojones
ID: 21754492
I'm sure everybody will jump in any minute Mr. Admin. so wait patiently, cavalry usually rushes for people that have that SB entitlement.
0
What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

 
LVL 9

Expert Comment

by:Derek Schauland
ID: 21795143
Usually when editing the registry per Microsoft's instructions, if the key does not exist, the user needs to add the key.  

If adding the resiliency key does not help, the item is likely disabled as mentioned above.  You might try enabling the com add-in for the Out of Office assistant.

This link http://support.microsoft.com/kb/238280 goes through installing it if missing and enabling it.

It is unfortunate that you feel you are getting very little help, however following the suggestions of the experts and providing feedback about the situation will likely get you more help than complaining about the level of help you receive... just something to keep in mind as we provide answers to questions on our own time and are doing so to help others with issues as they arise.
0
 
LVL 1

Author Comment

by:qmsadmin
ID: 21796300
Thank you sir! She's good to go now.

Only on this issue I felt like I got little help. From an IT Professional standpoint, someone pointing me to the knowledge base in a paid service is not what I expect to get, nor will I ever.

Thanks for everyone's help!
0
 
LVL 9

Accepted Solution

by:
Derek Schauland earned 250 total points
ID: 21805763
Since the solution has been provided, I was curious as to when you might assign the points for the question?
0
 
LVL 1

Author Comment

by:qmsadmin
ID: 21806889
Thanks! I thought I already had done that.
Muchas Gracias!
0
 
LVL 1

Author Closing Comment

by:qmsadmin
ID: 31465765
Thanks again!
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
Find out what Office 365 Transport Rules are, how they work and their limitations managing Office 365 signatures.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now