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Slowness trying to access microsoft outlook 2007 professional plus

Posted on 2008-06-10
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Last Modified: 2010-04-08
A user on our domain is having problems getting into outlook,  when they click on outlook it takes about 3 minutes to open up and then when they click on an email it says not responding.  It sometimes asks if you want to start outlook in safemode.  I did reinstall Office 2007 but the same results.  Any suggestions
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Question by:ebs_it
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war1 earned 350 total points
ID: 21752622
Hello ebs_it,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook. Do the same for outlprnt file.

In Windows XP Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\<user>\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook files. If using Windows xP, go to Start > Run and type regsvr32 OLE32.DLL and hit OK.

If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins disable the addins.

If Outlook does not open, go to Start > Run - and type outlook /safe

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. If the problem is only one user, create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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by:ebs_it
ID: 21795733
I created a new outlook profile and that worked just fine.
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Expert Comment

by:war1
ID: 21795765
ebs_it, glad the problem was fixed.
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