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XP SP3 installation hangs at "running processes after install"

Posted on 2008-06-10
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Last Modified: 2010-04-21
I'm running XP SP3 installation from CD and it has been at "running processes after install" for an hour.  This is the 45th machine I've patched and the first to do hang like this even though 10 of the others were the same make/model.  (Gateway M465-e laptop)

Anti-virus software is stopped as well as all tray icons, etc.  Cancel button is grayed out.  Mouse will move and work if click on other items, so machine not completely stalled.  CAD shutdown request brought up message that SP3 installation in progress and needed to complete (OK button only).  

Will a hard power off toast the system?  What do you recommend I do?
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Question by:cathyn
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Jk387 earned 2000 total points
ID: 21753176
Powering off the system wouldn't hurt your system.  It may however corrupt the update rendering it useless and making it slightly difficult to run the update again.  I would try powering off the system and doing a windows restore to an earlier time then you ran the update and try running it again.  It's possible the update just randomly hung up.
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by:cathyn
ID: 21753898
Thanks, JK387.  Process not done yet, but at least it restarted!  DId boot-time chkdsk then auto rollback to preinstallation state.  Once got to desktop told rollback 2-step process (1 already completed) and click OK to do step 2.  Also said that once step 2 complete and rebooted may reinstall service pack.

Several stages in step 2.  Already through 8 stages (including updating registry) and seems to have paused at running processes after uninstall.  I"ll update when further through process so can put notes up for others.
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by:cathyn
ID: 21761598
Success!  Thanks again for your help; I really needed to hear that a hard reboot wouldn't fry the system!  Install problem was my error - missed TeaTimer.  Thankfully tMS has a smooth rollback built into this SP if install doesn't complete successfully.

FYI for anyone searching for SP3 issues --  Spybot installed without Teatimer won't affect SP3 install.  If TeaTimer was selected when Spybot installed, SP3 fails.  Uninstall Spybot and TeaTimer will be removed.  If forget or don't realize that option installed, can remove Spybot after first stage of rollback by clicking cancel before second stage, uninstalling Spybot, and then click OK at next reboot.  Reboot again and can install SP3.
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by:cathyn
ID: 31465837
Thank you!  
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