• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1897
  • Last Modified:

Outlook 2007 Junk Mail Filter Not Working

Hello,

I have a user with Outlook 2007 connecting to Exchange 2003 SBS 2k3 R2 server.   Recently she has been getting more spam then normal.  We noticed instances of spam were coming from the same person, so we added that person to her Blocked Sender's List.  The next day several more emails from that "Blocked" user showed up in the Inbox.

I've checked, this "Blocked" user is not in her address book, and is not on her safe senders list.  To test this further, I tried blocking one of my personal email addresses and then sent a message from it.  The message reached the user's inbox even though the address was in the blocked list.

I suspect that the Junk Mail filter on this copy of Outlook 2007 is completely non-functional.  No messages have reached the Junk Mail folder automatically in weeks.  

I've tried repairing office, but that did not make a difference.  I've scanned for spyware, viruses, and rootkits.  The computer comes up clean in every test, and runs very fast.  I do not think this is a malware issue.  Does anyone have any idea how to get the junk mail filter working again?  

Thanks
0
compsol1993
Asked:
compsol1993
  • 3
  • 2
1 Solution
 
war1Commented:
Hello compsol1993,

To make Outlook more aggressive when scanning for SPAM, right click on any email and click on Junk Email Options. See the picture below for the options to select.
http://myitkb.net/turn-on-junk-mail-in-outlook-2007/

Hope this helps!
war1
0
 
compsol1993Author Commented:
Thanks for the advice, but I believe my problem is that the Junk Mail filter is not functioning at all right now, almost as if that portion is disabled or has crashed, even though it says it is on and working.  

Thanks
0
 
war1Commented:
compsof1993, what have you done to get Junk Mail Filter working?  Try to turn off Junk Filter, reset Outlook, then turn Junk Filter back on.
0
NEW Internet Security Report Now Available!

WatchGuard’s Threat Lab is a group of dedicated threat researchers committed to helping you stay ahead of the bad guys by providing in-depth analysis of the top security threats to your network.  Check out this quarters report on the threats that shook the industry in Q4 2017.

 
compsol1993Author Commented:
I've tried doing the Office 2007 repair, changed the filtering levels, restarted, restarted Outlook in safe mode.

I tried your idea  as well but it did not make any difference.  Any other suggestions?

Thanks
0
 
war1Commented:
Do you have an external Spam filter?  Maybe the external one is interfering with Outlook Junk Mail Filter.
0
 
jjozCommented:
War1,

what do you mean by "reset Outlook" how would you do it ?
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now