Solved

Connecting to Exchange using Mac Mail

Posted on 2008-06-10
8
1,933 Views
Last Modified: 2010-04-21
One of our employees are using the Mac Mail program to connect to our work exchange email. When at work, emails send and receives just fine. When he goes home, he can receive but not send. He gets an error saying, " cannot connect to the smtp server email.server.com"

He is setup using POP, but we also tried IMAP.
From his home network, he can access our exchange webmail.
No other user is having this problem, so i suspect it's a config issue on Mac Mail, or his network.

We called his ISP, and they are not blocking any ports.


Any suggestions?
0
Comment
Question by:jkpc21
  • 3
  • 3
  • 2
8 Comments
 
LVL 97

Expert Comment

by:war1
ID: 21753747
Hello jkpc21,

1. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

2. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

3. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

4. Create a new Mac profile.

Hope this helps!
war1
0
 
LVL 15

Expert Comment

by:LegendZM
ID: 21753755
0
 
LVL 3

Author Comment

by:jkpc21
ID: 21755056
Sorry, none of these worked.

The employee just informed me that he is only able to send and receive when he is on work (on the same network as the exchange server)

On any other network, he is only able to receive.
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 15

Expert Comment

by:LegendZM
ID: 21755070
Then perhaps his ISP is blocking the SMTP server as war1 suggested, entering the SMTP server of his ISP should resolve the problem.
0
 
LVL 3

Author Comment

by:jkpc21
ID: 21755674
We tried that already... It's not only his isp. He cannot send email from any other network, only when he is at our site and on our network.
0
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 21755713
Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

Many ISPs block SMTP server other than itself.  Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.
0
 
LVL 3

Author Closing Comment

by:jkpc21
ID: 31465869
Needed to use ISP smtp server. Thanks again.
0
 
LVL 97

Expert Comment

by:war1
ID: 21814633
jkpc21, glad to help!  You may want to ask your ISP to allow you to use another SMTP server.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question