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messaging interface

Posted on 2008-06-10
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Last Modified: 2010-08-05
outlook 2003, word 2003. when a user tries to send an e-mail in outlook, there is a message: the messaging interface has encurred an unknown error. please restart outlook if problem persists.
restarted outlook, repaired office-> got same message. reinstalled outlook. got same message. tried installing MS patch from site, got same message. no hardware changes, no other software changes. message started today. cannot send e-mails.
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Question by:geriatricgeek
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6 Comments
 
LVL 97

Expert Comment

by:war1
ID: 21753772
Hello geriatricgeek,

Can user receive emails?  Move emails from folder to folder?

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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LVL 1

Author Comment

by:geriatricgeek
ID: 21754219
did the repair. same message. disabled the addins. same message. did the uninstall and reinstall. same message. the user can recieve mail, but cannot send.
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LVL 1

Author Comment

by:geriatricgeek
ID: 21754242
there were no google or yahoo bars. no changes made to antivirus or firewall. in step 1, do i delete those files?
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LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 21754346
You can delete or rename those files.  Renaming a file is safe way to delete a file in case you need to data from the files.
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LVL 1

Author Closing Comment

by:geriatricgeek
ID: 31465873
yeah. something i did from your suggestions finally worked. thnks
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LVL 97

Expert Comment

by:war1
ID: 21754599
geriatricgeek, glad the problem is fixed.
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