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Microsoft Bluetooth Mouse Not Working With Vista Business

Posted on 2008-06-10
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Last Modified: 2013-12-14
I just got the Microsoft Bluetooth Notebook Mouse 5000 for use with my Vaio laptop running Windows Vista Business. I have the latest bluetooth driver and the mouse connected fine in the bluetooth device manager. However...when I turn on the mouse, Vista can't find the driver even though it's a Microsoft-made mouse. The strange thing is, I have it running fine on another laptop (running vista Ultimate). Any ideas on this problem/how to fix it?
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Question by:JonMarkGo
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Expert Comment

by:deltex141
ID: 21754632
Don't leave it up to Vista to find the driver

Here is the driver page from the Microsoft Website, download th appropriate drivers for your OS

http://www.microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=099
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by:JonMarkGo
ID: 21756474
I went there and downloaded it already, it didn't help.
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by:JonMarkGo
ID: 21773305
Any ideas? I tried everything but the driver just seems to be..not there.
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JonMarkGo earned 0 total points
ID: 21825363
Sony Vaio does not have proper mouse drivers for this mouse, and Microsoft does not provide any.
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Expert Comment

by:AndyQ
ID: 23645137
In my case the following has helped http://support.microsoft.com/kb/952818/en-us  - press and hold the Connect button on the bottom of the mouse. If your device has a battery indication light, it will blink and alternate between red and green to indicate that the device is discoverable.
On the computer, open the Bluetooth software. The Bluetooth software is typically located in Control Panel. For more information about opening the Bluetooth software, see the "How to open the Bluetooth software" section.
Click the Devices tab, and then click Add.
Follow the instructions that appear on the screen.

If you are prompted for a passkey, select No passkey. Microsoft Bluetooth mouse devices do not require a passkey to connect to the computer.
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