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Setup.exe has encountered a problem and needs to close

Posted on 2008-06-10
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Last Modified: 2013-12-05
I am trying to install a program (Getting started CD for Pantech Duo) from a CD and I get the error message below, I have copied the disk to the harddrive and the same error.  I have browsed the CD and used the setup.exe file directly and not the autorun with the same results.  The computer is running Windows XP SP2.  I can install other programs on this computer and I am able to run the CD on other computers.  Could something be blocking this program from running?

Event Type:      Error
Event Source:      Application Error
Event Category:      None
Event ID:      1000
Date:            6/10/2008
Time:            3:08:43 PM
User:            N/A
Computer:      CCB25
Description:
Faulting application setup.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000001.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 73 65 74   ure  set
0018: 75 70 2e 65 78 65 20 30   up.exe 0
0020: 2e 30 2e 30 2e 30 20 69   .0.0.0 i
0028: 6e 20 75 6e 6b 6e 6f 77   n unknow
0030: 6e 20 30 2e 30 2e 30 2e   n 0.0.0.
0038: 30 20 61 74 20 6f 66 66   0 at off
0040: 73 65 74 20 30 30 30 30   set 0000
0048: 30 30 30 31 0d 0a         0001..  
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Question by:Starn
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Expert Comment

by:Jonvee
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You may have a Malware or virus issue with the CD.  Try running Superantispyware:                        
http://www.superantispyware.com/
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Expert Comment

by:Jonvee
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Kaspersky free online virus scanner is a great way to find out if you have any viruses or spyware on your machine without having to uninstall your current antivirus software or install a new one:

Kaspersky free online virus scanner:
http://www.kaspersky.co.uk/virusscanner

Also suggest you install and run Trend HijackThis 2.02:
http://majorgeeks.com/Trend_Micro_HijackThis_d5554.html

The technique is to create a folder where you would like the HijackThis file to reside, and run it from there, not from the Desktop or a temporary folder.
Run the scan & save the logfile.  Then click the "Attach File" box, paste the logfile into the "Add File" page & there we can analyse it.  We are looking for rootkits & other nasties.
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by:Jonvee
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If your machine is later found to be clean, suggest you try the suggestion mentioned in this forum of saving the install file & following their advice>

"Add/Remove programs, error msg when trying to uninstall, setup.exe has encountered a problem and needs to close":
http://forums.microsoft.com/communities/ShowPost.aspx?PostID=1064747&SiteID=6
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Author Comment

by:Starn
Comment Utility
I have scanned the computer and found nothing.  The forum discussed removing the program and didn't really say anything about installing.  I've attached the HijackThis log.  I'm open to any other suggestions.
hijackthis.log
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Expert Comment

by:Jonvee
Comment Utility
From your analysed HijackThis logfile your machine does appear clean except for the following comments.

This entry is reported as an unknown process and even a google search could not find any references to it.  Could you confirm that you recognise it please?
C:\WINDOWS\TEMP\RTF740.EXE

The analysed results also indicate these next three entries are 'unknown processes', however, to me they appear to be from the ShoreTel Call Manager.  Again, perhaps you could confirm>
C:\PROGRA~1\SHOREL~1\SHOREW~1\STCHost.exe
C:\PROGRA~1\SHOREL~1\SHOREW~1\CSISCMGR.exe
O16 - DPF: {3AC3D009-2E89-4F1E-9F51-04D4FBD50122} (Shoretel SClientInstall) - http://shoretel/shorewaredirector/clientinstall/ShoretelClientInstall.ocx

This 5th entry is puzzling!  You may recognise it as safe although it has been classified as possible Malware with recommendations to remove it!  
Perhaps you would confirm please>
O4 - HKLM\..\RunOnce: [Remove Temp OrderReminder Uninstaller] C:\WINDOWS\system32\cmd.exe /C del C:\DOCUME~1\Jim\LOCALS~1

Advise therefore that you try a scan with Superantispyware:
http://www.superantispyware.com/

Just for the record you're using HijackThis v1.99.1 where you could update to Trend HijackThis 2.02, link above.
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by:Jonvee
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In considering that something may be blocking that program from running, & continuing to scrutinise your HJT logfile, noted this entry>
C:\WINDOWS\SMINST\Scheduler.exe
Analysis indicates the process runs normally in c:\programme\mru-blaster\.
Please check if you know this process.  

Also recommend you run Kaspersky.
Kaspersky free online virus scanner is a good way to find out if you have any viruses or spyware on your machine without having to uninstall your current antivirus software or install a new one:
http://www.kaspersky.co.uk/virusscanner
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Accepted Solution

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Starn earned 0 total points
Comment Utility
I downloaded and reinstalled Windows installer and that seemed to cure the problem.  I will review the processes you mentioned and yes this computer is running Shoretel Call Manager.  Thank you for all your assistance.
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