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Getting a RunTime Error When Printing Email

I have one user who is running XP Pro SP2 with Outlook 2003 (fully patched) and on certain emails (they can be internal or external) she gets an error when she clicks on print.

"A Runtime Error has occurred.  Do you wish to Debug?

Line:2020
Error: Unspeicified error."

If I click "yes," it loops back to the error message.  If I click no, then no printing.  It shows no pattern.

 I tried redsvr32 ole32.dll but got an error there too:

"DLLRegisterServer in ole32.dll failed.  Return code was 0x80070005

Thanks for any direction you can provide.
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regosnell
Asked:
regosnell
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1 Solution
 
apache09Commented:
Does this happen in Safe mode?
Open Outlook by:
Start>Run>outlook.exe /safe

Might try the following to fit the issue:
Close Outlook then reopen by:
Start>Run>outlook.exe /cleanprofile

Would also try running ScanPst:
http://support.microsoft.com/kb/287497 
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regosnellAuthor Commented:
We don't use pst files but I will check the other options and let you know.  

I did try removing and reinstaling Office and it did not help.
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apache09Commented:
Any luck?
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princevisaCommented:
Have the same problem. cannot rectify. please help.
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regosnellAuthor Commented:
My end user is out until July 7th.  Hoping to test at that time.
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ctsmequonCommented:
Having the same problem.
Dell Latitude D620 1GB RAM
WinXP Pro SP2
Outlook 2003 SP3 (11.8206.8202)
Tried both /safe and /cleanprofile with no success.
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regosnellAuthor Commented:
Princevisa and ctsmequon,

Please feel free to follow my open ticket.  But if you are posting information that is not pertained to my question, please create your own ticket.
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ctsmequonCommented:
Found a solution that worked for my location.
Needed to run the following commands:
Regsvr32 OLE32.DLL
Regsvr32 inetcomm.dll
Restarted Outlook and everything was fine. Refer to Experts Exchange article "Print error in Outlook Express"
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apache09Commented:
Any Updates reqosnell?
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regosnellAuthor Commented:
Unfortunately I am still awaiting a response from my client so I can try the tips provided.  
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regosnellAuthor Commented:
"ctsmequon:
Found a solution that worked for my location.
Needed to run the following commands:
Regsvr32 OLE32.DLL
Regsvr32 inetcomm.dll
Restarted Outlook and everything was fine. Refer to Experts Exchange article "Print error in Outlook Express""



My user allowed me access just now.  Setup my local admin account with her email profile and had the same issue.  Ran the two reg server commands and tested again.  Worked like a charm.  Logged in as my user, who has limited rights, and it worked again.

Thanks!
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regosnellAuthor Commented:
As a note, I tried the swtiched on Outlook but it did not resolve the issue.  Thanks again everyone!
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Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

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