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Outlook shutsdown upon opening emails

Posted on 2008-06-10
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Last Modified: 2010-04-08
Ok, Here's the jist of the problem that has been going on for some time.

I have a PC sharing BCM and another one accessing that share.  On the PC that accesses the share there is an issue with Outlook repeatedly shutting down upon opening certain emails.  I have removed BCM to try and isolate the issue and the problem does not continue when I remove the BCM database in the mail properties in the control panel.

Only certain emails cause the issue and it is usually emails that have been replied to several times between users.

Ran an integrity, check on the exchange database as well as a pst check on the individual PC.  Both efforts yielded nothing.  

All updates have been installed.  Any ideas?
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Question by:donvfp
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6 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 21765358
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Expert Comment

by:apache09
ID: 21765363
Something else to consider:

Outlook is crashing

Disable add-ins. If you have Adobe Acrobat 6 installed, disable it's add-in first. SnagIt's addin will also crash Outlook. If Outlook crashes when you attempt to disable the addins, you'll need to edit the registry. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0.

From: http://www.slipstick.com/outlook/ol2007/known_issues.htm
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Author Comment

by:donvfp
ID: 22241964
The addin that is causing the problem is BCM, everything works fine with out it.
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Expert Comment

by:apache09
ID: 22264941
And is SP1 installed or not?
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Accepted Solution

by:
donvfp earned 0 total points
ID: 22580106
sp1 was installed.  We could not find a solution for this issue.  We have decided to discontinue use of BCM
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