Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook.pst cannot be accessed... problem occurs at random intervals

Posted on 2008-06-10
5
Medium Priority
?
1,482 Views
Last Modified: 2010-04-21
Several times a day Outlook stops working.  When I try to look in my Inbox folder I get the error message:

"Cannot display the folder.  The file C:\Users\Alec\AppData\Local\Microsoft\Outlook\Outlook.pst is in use and cannot be accessed.  Close any application that is using this file, and then try again.  You might need to restart your computer."

Send and receive also stops working.

The problem goes away on its own after several minutes but recurs a few hours later.
0
Comment
Question by:alecms
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 76

Accepted Solution

by:
David Lee earned 2000 total points
ID: 21755740
Hi, alecms.

My guess is that another process is accessing the PST file.  That might be an anti-virus package that's scanning, a disk management tool, a program that interfaces with Outlook, or a virus.  I recommend downloading Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) a free tool from Microsoft you can use to monitor your PST file and see what has it open.
0
 

Author Comment

by:alecms
ID: 21763221
Thanks, this allowed me figure out that some online backup software was accessing the file and causing the problem.
0
 

Author Closing Comment

by:alecms
ID: 31465963
You eased my pain after many hours of frustration... thank you.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 21763546
You're welcome.  Glad I could help.
0
 

Expert Comment

by:SDL1200
ID: 21968164
I am getting an error that states something similar:


"C:\Users\ChristopherHughes\AppData\Local\Microsoft\Outlook\Outlook.pst cannot be accessed."

I've downloaded the process moniter, but how can I tell if it is in use by another pogram, and then correct the issue?
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question