Solved

Outlook.pst cannot be accessed... problem occurs at random intervals

Posted on 2008-06-10
5
1,472 Views
Last Modified: 2010-04-21
Several times a day Outlook stops working.  When I try to look in my Inbox folder I get the error message:

"Cannot display the folder.  The file C:\Users\Alec\AppData\Local\Microsoft\Outlook\Outlook.pst is in use and cannot be accessed.  Close any application that is using this file, and then try again.  You might need to restart your computer."

Send and receive also stops working.

The problem goes away on its own after several minutes but recurs a few hours later.
0
Comment
Question by:alecms
  • 2
  • 2
5 Comments
 
LVL 76

Accepted Solution

by:
David Lee earned 500 total points
ID: 21755740
Hi, alecms.

My guess is that another process is accessing the PST file.  That might be an anti-virus package that's scanning, a disk management tool, a program that interfaces with Outlook, or a virus.  I recommend downloading Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) a free tool from Microsoft you can use to monitor your PST file and see what has it open.
0
 

Author Comment

by:alecms
ID: 21763221
Thanks, this allowed me figure out that some online backup software was accessing the file and causing the problem.
0
 

Author Closing Comment

by:alecms
ID: 31465963
You eased my pain after many hours of frustration... thank you.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 21763546
You're welcome.  Glad I could help.
0
 

Expert Comment

by:SDL1200
ID: 21968164
I am getting an error that states something similar:


"C:\Users\ChristopherHughes\AppData\Local\Microsoft\Outlook\Outlook.pst cannot be accessed."

I've downloaded the process moniter, but how can I tell if it is in use by another pogram, and then correct the issue?
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question