Link to home
Start Free TrialLog in
Avatar of Alaska Cowboy
Alaska CowboyFlag for United States of America

asked on

Folder doesn't show unread messages even though subfolder has unread messages

I have a folder in my Inbox for Receipts.

One of the sub-folders has an unread message --> Life Checks (1)

But when I collapse it to just Receipts, it doesn't show one unread message - seems like it does this in some of my other sub-folders, although there's more than one case where it works as expected and more than one case where it doesn't work.

What's the expected result?
Outlook-folders.doc
Avatar of kjanicke
kjanicke
Flag of United States of America image

Check the view on the life checks folder and see if it is set to only display read items.  You could also use the find to look for unread messages to show where it is located and which message it is.
Avatar of Alaska Cowboy

ASKER

the life checks folder is set to display both read and unread - did you look at the attachment?


I see what's happening now but for some reason didn't recognize it.

What I want to happen is that un-read messages in a folder "roll-up" to the parent sub-folder. That way if everything is collapsed, you can just look at the top-level folder and see "oh-I have 10 unread messages". Then you open the sub-folder and see sub-folder A has 4 un-read messages and sub-folder B has 6 un-read messages, like this

Collapsed state

[+] Receipts (10)

Expanded State

[-] Receipts (10)
     - Amazon (6)
     - Best Buy
     - PrintPal (4)

By having something like this, I could have unlimited sub-folders and collapse to a pretty high level. Then the messages go to their appropriate folder but all I have to do is look at the top level folder to know that a message comes in.

This is a simple roll-up function such as in Microsoft Project

This is also my only hope of getting organized - my paper filing system looks like the local landfill . . .


ASKER CERTIFIED SOLUTION
Avatar of Alaska Cowboy
Alaska Cowboy
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial