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Changing User's email address in Windows SBS 2003

Posted on 2008-06-10
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Last Modified: 2010-05-18
Hi,
I'm trying to change a user's email address under Windows SBS 2003.  Their admin person left and they now want (name) to be "info".  OK, I go to Active Directory, rename, change to info, then under general tab change email to info, then click on E-mail Addresses; enter the new SMTP address os info and set is as primary.

Sounds good.  Except, when I then go back in to properties it still shows (name) as the email address under General and it is again the primary address under E-Mail Addresses.

Second funny thing on this machine:  I created a new user of Tech under AD.  User created fine, but cannot see the new address/mailbox when looking under MS Exchange System Manager  and right clicking on the POP3 connector to view members.

Huh?  What does it all mean?  How do I change the user name and make it stick, whilst still retaining all MS Outlook data.

Thanx for any suggestions,
Les
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Question by:AussieLes
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Accepted Solution

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kieran_b earned 125 total points
ID: 21756854
For the first problem, on the Email Addresses Tab, untick "Update based on the recipient policy" at the bottom - then your changes should stick.

As for the second one, see if you can logon as the user "tech" to OWA, https://yourserver/exchange

Kieran
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Author Comment

by:AussieLes
ID: 21757329
Hi Kieran,
Ta muchly.  unticking recipient policy has made the new address stick.  Checking in Exchange policy shows 'lowest'.  Hope this won't make any other undesirbale changes with having turned off tick? Just want to make sure I'm not changing else or if anything else needs be updated

Re the Tech email, yes I can login to OWA,  and receving mail there. But, when starting MS Outlook am getting dialog box asking to Connect to (myserver\tech and the password.  Doesn't want to accept Tech/password and then just goes back to desktop.
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Expert Comment

by:kieran_b
ID: 21757535
Retick that box, we are talking about different things.

Open up the user account (in active directory users and computers) go to the email addresses tab, there is a box at the bottom to "automatically update..." untick THAT one.

OK, so the mailbox is working - this tech email, are you logged onto windows as "tech" or as you?
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Author Comment

by:AussieLes
ID: 21765420
That is the tick I am talking about, too.  That user's email working fine now.  Thanks, that one is solved.

Not on site today. Yes, I was logged in as Tech.  Could access mail via OAW yet none was being delivered.  Went to POP3 connecter and did not see a mailbox for Tech, so added one there and then mail was delivered.  (I did need to ensure there was a Tech@myserver mail box at ISP, too.)  So mail is being delivered and can be sent via OAW.  Surprised the Exchange POP3 connector mailbox had not been added by SBS?

But, when I try to start MS Outlook on a workstation logged in as Tech I get a dialog box asking me for Username / Password, which does not accept Tech's details.  
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Expert Comment

by:kieran_b
ID: 21765663
The POP3 connector is manual (as it is only a short term solution).

That is quite odd that you cannot open outlook on the workstation, can you create a new outlook profile / try another workstation?
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Author Comment

by:AussieLes
ID: 21766392
thanx again.
sorry if this sounds simplistic; if POP3 is manual, then what is the 'normal' setup for SBS to enable users to receive mail?
I'll try a new outlook/profile when on site next week.
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Expert Comment

by:kieran_b
ID: 21766394
>>what is the 'normal' setup for SBS to enable users to receive mail?

Directly receiving email using SMTP delivery - ie., change your MX records so they point to your physical server
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Author Comment

by:AussieLes
ID: 21766425
ah, of course.  these guys still happy to go to ISP first, gives them backup if SBS server down
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LVL 25

Expert Comment

by:kieran_b
ID: 21766441
How often is that server down for more than 48 hours?  If your answer is a laugh and "never" then you have little reason to be worried about having a backup - all mailservers retry for 2 days.
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Author Comment

by:AussieLes
ID: 21766468
true enough.  they use a 3rd party anti spam service (firstwave) which get the mail which is then sent to ISP which is then retrieved by SBS/Exchange.  
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