Solved

Messages on Blackberry show unread after being opened and read in Outlook 2003

Posted on 2008-06-10
2
1,982 Views
Last Modified: 2009-02-17
I have a client whose Blackberry 8830 shows all messages as unread (closed envelope) even though the messages have been read in outlook. All reconciling seems fine. He gets new email, calendar updates, etc. He has a BES account and i have tried resending the IT policy, service book, took out the battery and even re-initializing. No luck. All I need is for those messages to reflect as read on the Blackberry. What am I missing!?
0
Comment
Question by:Graycon
2 Comments
 
LVL 12

Expert Comment

by:Kurt_Braeckmans
ID: 21757436
Can you try to regenerate the encryption key:
Goto Settings/Options then open "Security Options".
Now select "General Settings" and scroll to the last line: Desktop [number] (3DES) and click on the wheel.
Select "Regenerate Encryption Key".
0
 
LVL 1

Accepted Solution

by:
tgray04 earned 500 total points
ID: 21765734
My first conclusion is probably the same as yours - the service book.  Rather than just resending the Desktop CMIME service book, I would suggest deleting the service book under (Settings) Options >> Advanced Options >> Service Book.  Then try pushing the service books down again, resyncing through Desktop Manager or reactivating through Enterprise Activation.

If that doesn't work, try wiping the device and reactivating.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
blackberry Bold 9700 22 890
Old Emails are not sync with Blackberry device 6 1,616
how to control Blackberry 10 device remotely 1 139
Blackberry Q10 to Exchange 2 103
This article will help those of you having problems with the Nextel Blackberry 8350i.  Recent Software updates cause the problems issues described below, and this article will help you revert back to the older software. As we know, Nextel has alw…
Last night I received a weird phone call, from a number I didn’t recognized.  I answered it and no one responded back so I hung up.   Didn’t look at my phone until my husband said “Your phone is doing something weird”.   I had what I’ll consider the…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question