Solved

Messages on Blackberry show unread after being opened and read in Outlook 2003

Posted on 2008-06-10
2
1,972 Views
Last Modified: 2009-02-17
I have a client whose Blackberry 8830 shows all messages as unread (closed envelope) even though the messages have been read in outlook. All reconciling seems fine. He gets new email, calendar updates, etc. He has a BES account and i have tried resending the IT policy, service book, took out the battery and even re-initializing. No luck. All I need is for those messages to reflect as read on the Blackberry. What am I missing!?
0
Comment
Question by:Graycon
2 Comments
 
LVL 12

Expert Comment

by:Kurt_Braeckmans
ID: 21757436
Can you try to regenerate the encryption key:
Goto Settings/Options then open "Security Options".
Now select "General Settings" and scroll to the last line: Desktop [number] (3DES) and click on the wheel.
Select "Regenerate Encryption Key".
0
 
LVL 1

Accepted Solution

by:
tgray04 earned 500 total points
ID: 21765734
My first conclusion is probably the same as yours - the service book.  Rather than just resending the Desktop CMIME service book, I would suggest deleting the service book under (Settings) Options >> Advanced Options >> Service Book.  Then try pushing the service books down again, resyncing through Desktop Manager or reactivating through Enterprise Activation.

If that doesn't work, try wiping the device and reactivating.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Error 507 6 310
remote wipe blackberry only with encrypted devices 1 321
Does Blackberry need to be reconfigure after exchange is replaced 19 488
BB to Exchange Mail Flow 3 20
I've already touched on keyboard shortcuts that can be used in a BlackBerry to make navigation much more easy but there are also another set of commands which are hidden for different reasons. Standard users won't need these unless under exceptional…
There are various sources that I've used for this process and I've used it many times and adapted it with my own findings. This process is not meant to be a definitive troubleshooting guide for BlackBerry installation. That needs to be handled elsew…
Delivering innovative fully-managed cloud services for mission-critical applications requires expertise in multiple areas plus vision and commitment. Meet a few of the people behind the quality services of Concerto.
Send secure, cloud-based, encrypted alerts and maintain HIPAA compliant messaging. Integrates priority & secure messaging into one application. Ensures IT, emergency respondents and healthcare professionals that their critical messages are never mis…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now