Improve company productivity with a Business Account.Sign Up

x
?
Solved

Messages on Blackberry show unread after being opened and read in Outlook 2003

Posted on 2008-06-10
2
Medium Priority
?
2,007 Views
Last Modified: 2009-02-17
I have a client whose Blackberry 8830 shows all messages as unread (closed envelope) even though the messages have been read in outlook. All reconciling seems fine. He gets new email, calendar updates, etc. He has a BES account and i have tried resending the IT policy, service book, took out the battery and even re-initializing. No luck. All I need is for those messages to reflect as read on the Blackberry. What am I missing!?
0
Comment
Question by:Graycon
2 Comments
 
LVL 12

Expert Comment

by:Kurt_Braeckmans
ID: 21757436
Can you try to regenerate the encryption key:
Goto Settings/Options then open "Security Options".
Now select "General Settings" and scroll to the last line: Desktop [number] (3DES) and click on the wheel.
Select "Regenerate Encryption Key".
0
 
LVL 1

Accepted Solution

by:
tgray04 earned 1500 total points
ID: 21765734
My first conclusion is probably the same as yours - the service book.  Rather than just resending the Desktop CMIME service book, I would suggest deleting the service book under (Settings) Options >> Advanced Options >> Service Book.  Then try pushing the service books down again, resyncing through Desktop Manager or reactivating through Enterprise Activation.

If that doesn't work, try wiping the device and reactivating.
0

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

BlackBerry can provide (arguably) the best global email delivery solution. That is, until something goes wrong at which point it can be a nightmare to troubleshoot. The log files on a BES can only be decoded by an expert and some of the errors that …
Blackberry is the key service used in the corporate world to enable Email on mobile. As it is a business critical solution, issues related to Blackberry are taken up with high priority.  When I start working on a Blackberry issue related with mail d…
In response to a need for security and privacy, and to continue fostering an environment members can turn to for support, solutions, and education, Experts Exchange has created anonymous question capabilities. This new feature is available to our Pr…
Watch the video to know the process of migration of Exchange or Office 365 mailboxes in absence of MS Outlook. It is an eminent tool which can easily migrate Public, Archive user mailboxes from one another Exchange server and Office 365. Kernel Migr…

595 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question