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Graycon

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Messages on Blackberry show unread after being opened and read in Outlook 2003

I have a client whose Blackberry 8830 shows all messages as unread (closed envelope) even though the messages have been read in outlook. All reconciling seems fine. He gets new email, calendar updates, etc. He has a BES account and i have tried resending the IT policy, service book, took out the battery and even re-initializing. No luck. All I need is for those messages to reflect as read on the Blackberry. What am I missing!?
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Kurt_Braeckmans
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Can you try to regenerate the encryption key:
Goto Settings/Options then open "Security Options".
Now select "General Settings" and scroll to the last line: Desktop [number] (3DES) and click on the wheel.
Select "Regenerate Encryption Key".
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tgray04
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