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Outlook 2003 problem (with error event detail)

Posted on 2008-06-11
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Medium Priority
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Last Modified: 2012-08-13
Hi guy's,

One of users Outlook crashes from time to time with the following error (see below) then restarts and works fine. This happens once every couple of days.

Has anyone seen this error or experienced the same?


Thanks,
-Craig


Detail - error event log:

Event Type:      Error
Event Source:      Microsoft Office 11
Event Category:      None
Event ID:      1000
Date:            09/06/2008
Time:            10:27:01
User:            N/A
Computer:      ********
Description:
Faulting application outlook.exe, version 11.0.8206.0, stamp 479fce0d, faulting module outllib.dll, version 11.0.8206.0, stamp 47a0f291, debug? 0, fault address 0x00259d4f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 6f 00 75 00 74 00    .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00   l.o.o.k.
0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
0040: 20 00 31 00 31 00 2e 00    .1.1...
0048: 30 00 2e 00 38 00 32 00   0...8.2.
0050: 30 00 36 00 2e 00 30 00   0.6...0.
0058: 20 00 34 00 37 00 39 00    .4.7.9.
0060: 66 00 63 00 65 00 30 00   f.c.e.0.
0068: 64 00 20 00 69 00 6e 00   d. .i.n.
0070: 20 00 6f 00 75 00 74 00    .o.u.t.
0078: 6c 00 6c 00 69 00 62 00   l.l.i.b.
0080: 2e 00 64 00 6c 00 6c 00   ..d.l.l.
0088: 20 00 31 00 31 00 2e 00    .1.1...
0090: 30 00 2e 00 38 00 32 00   0...8.2.
0098: 30 00 36 00 2e 00 30 00   0.6...0.
00a0: 20 00 34 00 37 00 61 00    .4.7.a.
00a8: 30 00 66 00 32 00 39 00   0.f.2.9.
00b0: 31 00 20 00 66 00 44 00   1. .f.D.
00b8: 65 00 62 00 75 00 67 00   e.b.u.g.
00c0: 20 00 30 00 20 00 61 00    .0. .a.
00c8: 74 00 20 00 6f 00 66 00   t. .o.f.
00d0: 66 00 73 00 65 00 74 00   f.s.e.t.
00d8: 20 00 30 00 30 00 32 00    .0.0.2.
00e0: 35 00 39 00 64 00 34 00   5.9.d.4.
00e8: 66 00 0d 00 0a 00         f.....  
0
Comment
Question by:chouckham
2 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 1000 total points
ID: 21759992
Hello chouckham,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
0
 
LVL 3

Author Comment

by:chouckham
ID: 21760899
Thanks, I will try and come back to you
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