fobeid
asked on
failure to startup
on turning power on desktop shows ACER with options lower screen DEL t Enter Setup or F12 BootMenu
pressing either key has no effect and pc fails to continue with startup
pressing either key has no effect and pc fails to continue with startup
you can try another keyboard - it can be bad
other than that, i would remove all deviices, and start with the minimum, till i can enter the bios :
mobo + cpu + 1 ram stick, video card, PS, keyboard and mouse
other than that, i would remove all deviices, and start with the minimum, till i can enter the bios :
mobo + cpu + 1 ram stick, video card, PS, keyboard and mouse
ASKER
no error messages,but freezes at Acer screen
no floppy disk drive fitted
no cd in drive
pressing Del to Enter SetUp or F12 to enter Boot setup has no effect
since sreen appears to have frozen
os is vista home premium 9 months old
no floppy disk drive fitted
no cd in drive
pressing Del to Enter SetUp or F12 to enter Boot setup has no effect
since sreen appears to have frozen
os is vista home premium 9 months old
ASKER
why am i getting identical possible solutions from
2 different experts?
as i said aqcer screen appears to have frozen so pressing DEL or F12
has no effect
2 different experts?
as i said aqcer screen appears to have frozen so pressing DEL or F12
has no effect
what is identical ?
ASKER
identicall means t6he same in all respects
getting identical avice from nobus and callmecheez
CIC means christ i'm confused
getting identical avice from nobus and callmecheez
CIC means christ i'm confused
Is it a new machine(under 9 months) ?
Does the Hard Drive light stay on?
Does the Hard Drive light stay on?
Do you have any other external devices plugged in?
I wouldn't say our advice was at all identical, but whatever!
ASKER
hd light comes on for about 10 secs and goes out
nothing attached except modem
nothing attached except modem
ASKER
no offence meant. looking at ms HELP ,it appears that there may be a repair and recovery cd but it may me loaded on hdd which at the moment means it cannot be accessed
Try without the modem.
do you have laptop or desktop?
do you have laptop or desktop?
ASKER
9 month old desktop
ASKER
unplugged modem,no difference
i see nothing identical... please clarify
what we can try is opening the desktop and shorting the CMOS.
this is done by locating the battery on the motherboard and removing it(with power unplugged) for about 15 min.
http://www.computerhope.com/issues/ch000239.htm
When done correctly it will Reset the system CMOS or Bios to its default values.
this is done by locating the battery on the motherboard and removing it(with power unplugged) for about 15 min.
http://www.computerhope.com/issues/ch000239.htm
When done correctly it will Reset the system CMOS or Bios to its default values.
If that doesn't help you should consider sending it back for warranty.
STOP!
For many manufacturers, including Acer as far as I know, opening the case will void the warranty.
If it is a hardware problem and the pc is less than 12 months old, it should be returned under warranty for either repair or replacement.
For many manufacturers, including Acer as far as I know, opening the case will void the warranty.
If it is a hardware problem and the pc is less than 12 months old, it should be returned under warranty for either repair or replacement.
ASKER
downloaded MS Vista Repair disk,which is not supplied by many OEM vendors,and this disk fixed the problem
ASKER
phototropic,you are correct in that such action invalidates warranty,so therefore i located as above the repair disk and we are up and running again
Glad to hear that you got it sorted.
What was the download you used?
What was the download you used?
ASKER
http://neosmart.net/windows-vista-recovery-disk-download/
it is an iso file but full instructions of how to burn to disk are given in artcle
i used vista X64
many thanks everybody concerned
it is an iso file but full instructions of how to burn to disk are given in artcle
i used vista X64
many thanks everybody concerned
how did you boot off it if you couldn't even get passed the boot screen?
ASKER CERTIFIED SOLUTION
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If there are any floppy disks or CD's in their respective drives, eject them first.
If you press f12 and go to boot menu, and choose Hard Disk, does anything happen?