Solved

failure to  startup

Posted on 2008-06-11
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Last Modified: 2012-06-22
on turning power on desktop  shows  ACER with options lower screen   DEL t Enter Setup   or F12 BootMenu

pressing either key has no effect and pc fails to continue with startup
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Question by:fobeid
  • 11
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24 Comments
 
LVL 3

Expert Comment

by:callmecheez
ID: 21758820
Are there any error messages or does it freeze at the Acer screen?

If there are any floppy disks or CD's in their respective drives, eject them first.

If you press f12 and go to boot menu, and choose Hard Disk, does anything happen?


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LVL 91

Expert Comment

by:nobus
ID: 21758823
you can try another keyboard - it can be bad
other than that, i would remove all deviices, and start with the minimum, till i can enter the bios :
mobo + cpu + 1 ram stick, video card, PS, keyboard and mouse
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Author Comment

by:fobeid
ID: 21759182
no error messages,but freezes at Acer screen
no floppy disk drive fitted
no cd in drive
pressing  Del to Enter SetUp  or F12 to enter Boot setup has no effect
since sreen appears to have frozen
os is vista home premium 9 months old
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Author Comment

by:fobeid
ID: 21759335
why am i getting identical possible solutions from
2 different experts?
as i said aqcer screen appears to have frozen so pressing DEL or F12
has no effect
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LVL 91

Expert Comment

by:nobus
ID: 21760691
what is identical ?
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Author Comment

by:fobeid
ID: 21761148
identicall means t6he same in all respects
getting identical avice from  nobus  and callmecheez

CIC  means christ i'm confused
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LVL 15

Expert Comment

by:f-king
ID: 21761216
Is it a new machine(under 9 months) ?
Does the Hard Drive light stay on?
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LVL 15

Expert Comment

by:f-king
ID: 21761228
Do you have any other external devices plugged in?
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LVL 3

Expert Comment

by:callmecheez
ID: 21761275
I wouldn't say our advice was at all identical, but whatever!
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Author Comment

by:fobeid
ID: 21761313
hd light comes on for about 10 secs and goes out
nothing attached except modem
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Author Comment

by:fobeid
ID: 21761356
no offence meant. looking at ms HELP ,it appears that there may be a repair and recovery cd but it may me loaded on hdd which at the moment means it cannot be accessed
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LVL 15

Expert Comment

by:f-king
ID: 21761517
Try without the modem.
do you have laptop or desktop?
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Author Comment

by:fobeid
ID: 21761581
9 month old desktop
0
 

Author Comment

by:fobeid
ID: 21761631
unplugged modem,no difference
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LVL 91

Expert Comment

by:nobus
ID: 21761846
i see nothing identical... please clarify
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LVL 15

Expert Comment

by:f-king
ID: 21761908
what we can try is opening the desktop and shorting the CMOS.
this is done by locating the battery on the motherboard and removing it(with power unplugged) for about 15 min.
http://www.computerhope.com/issues/ch000239.htm

When done correctly it will Reset the system CMOS or Bios to its default values.
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LVL 15

Expert Comment

by:f-king
ID: 21761914
If that doesn't help you should consider sending it back for warranty.
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LVL 23

Expert Comment

by:phototropic
ID: 21764424
STOP!
For many manufacturers, including Acer as far as I know, opening the case will void the warranty.
If it is a hardware problem and the pc is less than 12 months old, it should be returned under warranty for either repair or replacement.
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Author Comment

by:fobeid
ID: 21764480
downloaded MS  Vista Repair disk,which is not supplied by many OEM vendors,and this disk fixed the problem

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Author Comment

by:fobeid
ID: 21764501
phototropic,you are correct in that such action invalidates warranty,so therefore i located as above  the repair disk and we are up and running again
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LVL 23

Expert Comment

by:phototropic
ID: 21764602
Glad to hear that you got it sorted.
What was the download you used?
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Author Comment

by:fobeid
ID: 21764857
http://neosmart.net/windows-vista-recovery-disk-download/

it is an iso file but full instructions of how to burn to disk are given in artcle
i used vista X64

many thanks everybody concerned
0
 
LVL 15

Expert Comment

by:f-king
ID: 21768408
how did you boot off it if you couldn't even get passed the boot screen?
0
 

Accepted Solution

by:
fobeid earned 0 total points
ID: 21768514
i downloaded vista repair disk on another pc,then started malfunctioning Acer,inserted disk,restarted and Bingo it started up ok.then shut down and restarted several times to test acer,and it now functions normally.
dont really know why it malfunctioned in the first  place.                                          
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