Solved

laptop docked external monitor resolution suddenly broken

Posted on 2008-06-11
5
988 Views
Last Modified: 2013-11-17
One of my users has a Dell Latitude D620.  She has had no issues with it to speak of.  She recently re-docked the laptop as she has countless other times and now it won't recognize the external monitor's native resolution of 1280x1024.

Same monitor, same laptop, same software, but it's 'forgotten' the external resolution of 1280x1024 and now maxes out at 1024x768.

I have had this happen with another user who also has a D620, both have the Intel 945GM graphics chipset, and we never really got his fixed either.

Of course Dell hasn't updated their driver for this in over a year, despite Intel having released an update this February (which I don't think will install due to the OEM blocking, but I'll find out later today for sure).

Anyone come across this issue before?
0
Comment
Question by:annexit
  • 2
  • 2
5 Comments
 
LVL 3

Accepted Solution

by:
shroomduck earned 250 total points
ID: 21760192
Happens every once in awhile, what I do is try and "re-extend" to the Monitor with the lid open, than close the Lid. We run the D630's here and we haven't had that problem with them, seems to only be native to the 620's.

Only 1 did I have to reinstall the driver on.
0
 
LVL 3

Expert Comment

by:shroomduck
ID: 21760217
Also, make sure that she is undocking it properly and not just hitting the eject button whenever she feels like it, this will cause errors and possibly corrupt drivers.
0
 
LVL 12

Expert Comment

by:kadafitcd
ID: 21760309
One other thing you may try is going into Device Manager and rolling back the driver.  Your user may have gotten a windows update on the intel driver which isn't the proper driver for it and it could be causing the lower resolution settings.  Rolling back the driver should reinstate the previous driver which as you said was working fine on the resolution.  

Good Luck HTH.
0
 

Author Comment

by:annexit
ID: 21760346
The user says she always uses Start/Undock so that should not be an issue.

I will try the Monitor extend trick, and then check Device Manager.  I have a WebEx with her in a few hours and will post back the results.
0
 

Author Comment

by:annexit
ID: 21772470
After deleting the Docked profile and doing the Monitor Extend trick, this is now all set.  Thanks!
0

Featured Post

Save the day with this special offer from ATEN!

Save 30% on the CV211 using promo code EXPERTS30 now through April 30th. The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Computer running slow? Taking forever to open a folder, documents, or any programs that you didn't have an issue with before? Here are a few steps to help speed it up. The programs mentioned below ALL have free versions, you can buy them if you w…
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question