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when I use the pop connector the email is collected from the isp's mail box by the exchange server but does not reflect in outlook

Posted on 2008-06-11
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Last Modified: 2010-04-19
when I use the pop connector the email is collected from the isp's mail box by the exchange server but does not reflect in outlook when one logs onto the exchange and checks for new email.  The first time I tested it I received only one email but the rest dont come through.  I can see that the mail is being collected by the server wen I use web mail to watch the pop contents and then tell pop connector to collect now, the email is removed from the isp pop, but does not show in outlook?  Where is it going?
I have told the connector to deliver to the correct mail box
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Question by:saremi
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authen-tech earned 500 total points
ID: 21786575
Just had this issue.  Try changing the primary email address to the pop3 connection address on one of the users in AD and see if that helps.  It is a temporary fix.  

http://support.microsoft.com/kb/885685
 
If you go down to the Troubleshoot the CDO Transfer Process that may be the problem you are having.  

Failed emails should go into a specific folder (although they didn't on our server).  By default I believe it is:  C:\program files\microsoft windows small business server\networking\pop3\Failed Mail

Try the link above...that should help you troubleshoot it.  But the primary email address change in AD made it work while we sorted it out.

Hope that helps!
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by:authen-tech
ID: 21786579
You can also check the rules on Outlook to be sure it's not being sorted to a place other than the inbox...I've seen that before too.  Check in OWA to see if the messages get in the users folder that way as well.
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by:authen-tech
ID: 21827630
Did you try my suggestions?  Has the problem been solved?
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by:authen-tech
ID: 22826487
Since I posted several possible solutions and no one else did...shouldn't the points go to me?

authen-tech
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