Access denied msg when synchronising offline files

I have just purchased a new laptop for a user.  I have redirected their my documents folder to \\server01\users\sam and enabled offline files.  When I change a local file and attempt to synchronise the change back to the network I get the following msg:-

Offline files (\\server01\Users on server01): Access to 'filename.txt' is denied on \\server01\users\sam

I found this thread which seems to correspond to my problem, but after following the advice on there it still doesn't want to work:-
http://www.experts-exchange.com/Networking/Microsoft_Network/Q_21724833.html

My permissions look like this:-

User Folder (top level)
Share permissions:  everybody - full control
NTFS permissions: administrators - full control
                            domain users - modify

Sam's Folder
Not shared
NTFS permissions: administrators - full control
                            username - full control
                            owner - username

Any help much appreciated.

Thanks.
geoff_austinAsked:
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geoff_austinConnect With a Mentor Author Commented:
I eventually found a solution for this issue here:-
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23149386.html

I uninstalled Embassy Trust Suite from the Dell Latitude 630 and the problem went away.

Nice one Dell!
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Karl12347Commented:
Iwould recommend adding SYSTEM account to the permission list on the user folder on the server and give this Full control permissions.

Hope this helps.
Karl
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geoff_austinAuthor Commented:
Hi Karl,

Thanks for the reply.  Unfortunately this doesn't seem to have made any difference.
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