?
Solved

Recovered emails from Trash not showing up in Inbox!

Posted on 2008-06-11
3
Medium Priority
?
1,282 Views
Last Modified: 2013-12-18
I have a user that is trying to recover a deleted email from the trash folder.  The user claims when the email was deleted it was in the inbox.  I can see the recovered email in All Documents View.  Can I see the document properties to determine the exact location of the document? Also, does anyone know what might be happening.  I appreciate any help you can provide.
0
Comment
Question by:mowit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 21763448
Does it show in the trash ?

If not then the user may have moved it to a different folder by accident.

You should be able to copy it to the inbox from all Doc view.

   
I hope this helps !
0
 

Author Comment

by:mowit
ID: 21763469
It shows up normally in the trash folder.  Its only when I attempt to recover it that I cant find it in the inbox.
0
 
LVL 7

Accepted Solution

by:
olaraak earned 2000 total points
ID: 21763706
It is quite unlikely that e-mail loses folder reference all by itself, but you never know.

To test, what is going on in user mailbox, you can try:
1. Delete some mail from user's inbox and restore it. See if it's going back to Inbox or not. If it will go back normally, then it was human error.  
2. Try to rebuild views, pressing Ctrl-Shift-F9 buttons.

In worst case, the Inbox is corrupted, then maybe you find help from a link
http://www-1.ibm.com/support/docview.wss?uid=swg21104973

A few lost e-mails can be simply dragged back to Inbox from All Documents view. Or, use button Folder-Move to folder from button bar.  Hopefully they stay in Inbox in future.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article covers general Notes 8.5 troubleshooting information including recreating the Notes\Data folder.
Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses
Course of the Month9 days, 3 hours left to enroll

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question