Solved

Recovered emails from Trash not showing up in Inbox!

Posted on 2008-06-11
3
1,274 Views
Last Modified: 2013-12-18
I have a user that is trying to recover a deleted email from the trash folder.  The user claims when the email was deleted it was in the inbox.  I can see the recovered email in All Documents View.  Can I see the document properties to determine the exact location of the document? Also, does anyone know what might be happening.  I appreciate any help you can provide.
0
Comment
Question by:mowit
3 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 21763448
Does it show in the trash ?

If not then the user may have moved it to a different folder by accident.

You should be able to copy it to the inbox from all Doc view.

   
I hope this helps !
0
 

Author Comment

by:mowit
ID: 21763469
It shows up normally in the trash folder.  Its only when I attempt to recover it that I cant find it in the inbox.
0
 
LVL 7

Accepted Solution

by:
olaraak earned 500 total points
ID: 21763706
It is quite unlikely that e-mail loses folder reference all by itself, but you never know.

To test, what is going on in user mailbox, you can try:
1. Delete some mail from user's inbox and restore it. See if it's going back to Inbox or not. If it will go back normally, then it was human error.  
2. Try to rebuild views, pressing Ctrl-Shift-F9 buttons.

In worst case, the Inbox is corrupted, then maybe you find help from a link
http://www-1.ibm.com/support/docview.wss?uid=swg21104973

A few lost e-mails can be simply dragged back to Inbox from All Documents view. Or, use button Folder-Move to folder from button bar.  Hopefully they stay in Inbox in future.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Email attacks are the most efficient and effective way for cyber criminals and hackers to compromise a computer or network. We often find our-self second guessing the authenticity of an email message, for such instances we can follow practical princ…
PHP contact form that lets the user to contact the company through email contact form. A button is fixed at the bottom of site, on clicking a new window will open where a user can send the email.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question