Solved

Word powerpoint keeps crashing

Posted on 2008-06-11
6
896 Views
Last Modified: 2011-10-19
Hi guys,

When i double click on office programs, it tries to strart up and then it crashes. i have tried system restore and office reinstall but did help.

Please check the screen shots
Many thanks in adv.

IMG-0256.JPG
IMG-0255.JPG
IMG-0254.JPG
IMG-0253.JPG
IMG-0252.JPG
IMG-0251.JPG
0
Comment
Question by:Danbrasco
6 Comments
 
LVL 3

Accepted Solution

by:
andyms56 earned 200 total points
ID: 21762339
hi m8 try this search your computer for a file named  normal.dot  and delete it reboot the pc and try opening word again
andy
0
 
LVL 24

Assisted Solution

by:Echo_S
Echo_S earned 150 total points
ID: 21764990
Did you try disabling the "genuine advantage add-in" as the one error message suggested?
0
 

Author Comment

by:Danbrasco
ID: 21766808
HI Echo_S,
 
how do you disable it when i can't even open the office programs. might be through "regedit"?

Thanks very much anyways
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 12

Assisted Solution

by:florin_s
florin_s earned 150 total points
ID: 21767072
try patching it to service pack 1. might solve yoour problem. is your office activated?
0
 

Author Comment

by:Danbrasco
ID: 21767372
hi Florin_s

I have installed SP1 but no luck.

Thanks
0
 
LVL 24

Expert Comment

by:Echo_S
ID: 21768925
You might look in Add-Remove Programs in your Windows Control Panel. I'm not familiar with this particular add-in, but some are listed there. I think this add-in is something Windows Update installed.

But wait, there's more! :-)

Someone posted that there is a patch out for this problem. Download the English patch here:
http://download.microsoft.com/download/e/3/0/e30c3edb-df15-4b9b-87da-6d70f91d9a82/OGANotifier_ENU.msi

He/she lists patches for other languages here: http://www.eggheadcafe.com/software/aspnet/32035609/error-in-office-code-or-i.aspx  Although the downloads linked there are from the Microsoft download page, I can't actually find anything that points me to a page about this on the Microsoft site. Frustrating.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
PowerPoint is the go-to presentation software for millions of users around the world. Many presentations use basic text features but you can really make special text jump out of your slide by applying this bubble text design process. This article ha…
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now