[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Logitech Software showing continuous errors in event viewer, broadcasted streaming video drops constantly

Posted on 2008-06-11
3
Medium Priority
?
757 Views
Last Modified: 2013-12-08
This problem has carried on for several months with no reasonable solution.

Here is the skinny:

ASUS QUAD CORE workhorse of a computer, plenty of RAM, Plenty of guts
Logitech QuickCam Pro for Notebooks
Justin.tv web based broadcasting software installed and delivered via an activeX popup.

We've gone through the normal paths of installing the Logitech Camera, downloaded the latest installer from Logitech, ran the installer, confirmed tha the quickcam works with Skype as well as various other applications.  We use this webcam to broadcast live streaming video to the web. (Did we mention the quality is superb?)

Now the problem:
We get a lot of glitches with this system.  First, the feed drops constantly.  Our internet is still up when this happens and other Internet Explorer windows stay up, but when our feed crashes, the IE window we were broadcasting in crashes.  No warning, no error messages, just BAM! Gone!

I check the event viewer and I get this error message CONSTANTLY and I mean CONSTANTLY... PAGE AFTER PAGE in the event viewer: SOURCE MSI INSTALLER
Detection of product '{945AC98B-3DC8-45BE-BAE0-22CEEE37A103}', feature 'QuickCam', component '{B52C7B4D-F46F-438C-ADF2-05A138C57757}' failed.  The resource 'HKEY_CURRENT_USER\Software\Logitech\InstallerKeys\QCDesktopShortcutKey' does not exist.

Here's the difficult part:  This doesn't drop like this on our other computer, which is running the same software, the same hardware and broadcasting through the same website...

And finally:  Yes, I've uninstalled the logitech software countless times.  Gone as far as removing all traces from the registry.  It seems to be isolated to this computer.

Any thoughts?
0
Comment
Question by:J_bodenheimer
1 Comment
 
LVL 31

Accepted Solution

by:
James Murrell earned 1000 total points
ID: 21763126
just read this

How I fixed it was to reinstate the Logitech startup item "LogitechCommunicationsManager" with the "REG_SZ" value of
"C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" which was located in the registry at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"

The reason I removed this startup item was to keep the number of startup items down to the minimum needed.

Obviously this is one needed by Logitech ?

I hope this may be useful.

taken from http://forums.logitech.com/logitech/board/print?board.id=quickcam_software&message.id=17820&page=1&format=page
0

Featured Post

[Video] Oticon Case Study

Open office environments can create the dynamics for innovation, but they also bring some challenges. With over 1,000 employees in an open office, Oticon needed a solution that would preserve the environment while mitigating disruptive background noises.

Watch how they did it.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Bada platform is becoming more and more famous this days and people talking about same. Some friends included those who have bada OS mobile asked me "what is bada?"and "what its features?". That encouraged me to research and write this article. [st…
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question