Solved

Deleting entry in Global Address List

Posted on 2008-06-11
8
430 Views
Last Modified: 2012-05-05
I am a newbie but here it goes...

I have a employee who was setup in the active directory but our newly retired IT guy.  It was setup so all of his work emails are automatically forwarded to his home email address as well.  The problem is that this employee shows up TWICE on the global address list and we only want to see the work email on there.  What is confusing me is that this employee only shows up once in the active directory and I know I can't delete that.  Where could the 2nd entry on the Global Address list (the one pertaining to the home email) be coming from?....sorry if it doesn't make sense...

ValpoMan
0
Comment
Question by:ValpoMan
8 Comments
 
LVL 11

Accepted Solution

by:
mohdabsar earned 150 total points
ID: 21762595
Does the another entry has a globe before it ?
Check the properties of both entries by right clicking on it - properties - note down the e-mail address
this is also possible that the entry doesnt exist in AD and you are able to see because of outlook 2003 cached mode

search the AD again for employee name it there is any contact exist
0
 
LVL 18

Assisted Solution

by:kjanicke
kjanicke earned 250 total points
ID: 21763204
In active directory, look at the account and mailbox.  

On the "Exchange General" tab, click on the delivery options.  This will tell you what the email mailbox is forwarding to.  If would give the display name.

You could also send an email with a delivery receipt and it will give the display name.

In ESM, you can see what is included in the global address list.  Maybe the contact object where mail is being forwarded to is in another OU.
0
 

Author Comment

by:ValpoMan
ID: 21763538
There is a globe next to the entry in the Global Address List that we want to remove....

I know the email adress for this entry....the name of the entry is "Carl@home" but I do not see it in active directory...

ValpoMan
0
 

Author Comment

by:ValpoMan
ID: 21763650
Ok guys...you are getting me closer...

Found folder titled "External Users" located in the active directory....in that folder I found the Carl@Home entry....believe I can delete this entry and then it will remove it from the Global Address List....

Thanks

ValpoMan
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:ValpoMan
ID: 21763662
Will it take awhile once I delete this entry for it to update to everyone's computers?

ValpoMan
0
 
LVL 15

Assisted Solution

by:LegendZM
LegendZM earned 100 total points
ID: 21765161
Yes, it will take a while for everyone to download the new addressbook. Outlook usually downloads it once a day if they're in exchange cached mode.
0
 
LVL 18

Assisted Solution

by:kjanicke
kjanicke earned 250 total points
ID: 21765308
In active directory, on the contact object, there is a check box on one of the tabs to "hide the entry" from the global table.  That way, you can still forward mail, but it isn't seen on the GAL.
0
 

Author Comment

by:ValpoMan
ID: 21767598
Thanks everyone!!!

ValpoMan
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
This video discusses moving either the default database or any database to a new volume.

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now